Forum on World Class IT - 363 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Vendor Management

Becky Krupski, Director of the IT Vendor and Asset Management Offices of Express Scripts, Inc.

In this interview, Becky Krupski discusses principle five of World Class IT with Metis Strategy. Some of the topics discussed include

  • The importance of treating vendor management as more than vendor procurement
  • The way a Vendor Management Office creates an advantage by allowing the technologists to focus on where their skill sets lie
  • How best to manage vendor effectiveness through SLAs and other qualitative and quantitative assessments
  • The segmentation of vendors into Strategic, Collaborative, and Tactical, and the unique treatment that each set warrants in order to drive the business
  • The dynamics of interconnectivity that the VMO has with other parts of the business

Eric Singleton, Chief Information Officer of Chico's, Inc.

In this interview, Eric Singleton, CIO of Chico’s, Inc., discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The benefits of drawing from IT experience across different verticals and industries to deliver game-changing solutions to a new sector.
  • Eric’s innovation in applying the “customer perspective” to the traditionally internally focused organization of IT, as well as how it has led him to become a more externally-focused and sensitive CIO.
  • • The comprehensive approach Eric took when developing Chico’s innovative FAS Digital Retail Theater to seamlessly blur the line between the “bricks and clicks.”
  • The imperative of “relentless transparency” with the customer when capturing information at the point of sale, both to build trust and communicate enhanced value to the customer experience in a way that sustains the relationship between consumer and brand.
  • The ability of the Tech Tables to leverage technology in a way that elicits a natural and memorable social interaction with customers while significantly decreasing inventory carrying costs for Chico’s.
  • Eye on the Trends: The blurring of lines between the augmented reality digital experience and its spillover into everyday reality, the idea of real life interaction with technology as a continuum that now extends to each moment of the customer lifestyle and the ability of a brand to tap into that connectedness.

Bruce Parker, Former Chief Executive Officer of AirNet Systems and Managing Director of IT Management Group

In this interview, Bruce Parker discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a good CIO is well prepared to become a good CEO
  • Gaining the business’ trust in order to align and innovate
  • The keys to building successful relationships with external partners
  • How to build international teams and to expand into different regions with diverse cultures

Martha Poulter, CIO of Starwood Hotels & Resorts Worldwide

In this interview, Martha Poulter, Executive Vice President and CIO of Starwood Hotels & Resorts Worldwide, discusses World Class IT principle one, People, principle four, IT & Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Her role and vision for the IT organization at Starwood
  • The way in which the IT team gets involved in the customer experience
  • How her experiences as a customer of Starwood colors her experience to developing internal plans
  • How she divided her time during her first 100 days as she came on-board at Starwood
  • Some of the early plans Martha had for the organization and how she sees those plans moving forward into the future
  • IT’s role from an innovation perspective and how they organize around those activities
  • How her tenure at GE Capital helped her transition to Starwood
  • Eye on the Trends: Data as an asset, computing miniaturization – mobile, wearables, etc, and the Internet of Things

Carl Ascenzo, Former SVP & CIO of Blue Cross Blue Shield of MA; Principle Consultant at Ascention Consulting

In this interview, Carl Ascenzo discusses principle five of World Class IT with Metis Strategy. Some of the topics discussed include

  • Customer orientation as a key skill for anyone working in IT
  • The importance of pursuing vendor management
  • How to structure, build, and run a vendor management office
  • The importance of cultural fit when choosing strategic vendors
  • How getting the lowest price from a vendor may not always be in a company’s best interest

David Guzman, Chief Information Officer of H.D. Smith

In this interview, David Guzman, Chief Information Officer of H.D. Smith, discusses World Class IT principle 1, People, Principle 4, IT & Business Partnerships, and Principle 5, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • The business of HD Smith
  • The role that IT plays in the business
  • His strategy and the plans that he has for strategic imperatives and the future of IT
  • How he thinks about organizing IT to realize the strategic vision for the organization
  • The development of a portfolio of vendor partners, and best practices for managing vendors
  • How the strategic role of the CIO has changed throughout his career at multiple organizations
  • Jeff Kubacki, Chief Information Officer of Kroll, the risk consulting and technology division of Marsh & McLennan (MMC)

    In this interview, Jeff Kubacki discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • How globalizing and simplifying IT infrastructure is a main objective in a post-acquisition environment
    • The importance of career planning as a core competency for Kroll IT
    • Jeff’s method on facilitating the communication between the Business and IT
    • The cultural challenges faced within IT when transitioning to a more metrics driven determination of value
    • How openly sharing objectives with vendors can lead to more appropriately tailored solution proposals

    Mike Keller, CIO of Nationwide

    In this interview, Mike Keller, CIO of Local Nationwide, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Nationwide’s One-Brand alignment
    • IT’s role in Nationwide’s initiatives to simplify, modernize, and reinvent their core businesses
    • Optimizing for both business intimacy and economies of scale
    • Vendor goverance
    • Workforce planning for developing and transitioning team members for evolving organizations
    • The opportunities provided by a long tenure as CIO
    • Leadership strategies for creating an environment of learning, collaboration, and innovation
    • Executive development and internal rotational development
    • Columbus 2020: a private/public partnership to encourage economic development
    • Eye on the trends: autonomous vehicles, the sharing economy, smart mobility

    Jorg Heinemann, Chief Information Officer of SunPower Corporation

    In this interview, Jorg Heinemann discusses four principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • The two fundamental drivers of success in a vendor relationship
    • Shifting trends in the solar industry
    • The challenges of simultaneously having to act like both a construction company and a semi-conductor company
    • How to transition an IT team from supporting a nimble startup to supporting a multi-billion dollar company
    • The best ways to ensure alignment with the business

    What are Microservices?, Matt Miller, Partner at Sequoia Capital & Jay Kreps, Co-Founder & CEO of Confluent

    This is the first episode of our “What is?” series, where we tackle topics of rising importance in technology and business, more generally speaking. We will tackle, “What is artificial intelligence?,” “What is Blockchain?,” “What is robotics?,” “What is 3d printing?,” and the like. Today, my question is: “What is microservices?” To answer that question, I speak with a Matt Miller, a Partner at Sequoia Capital and Jay Kreps, the CEO of Confluent.