Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Vendor Management

Jorg Heinemann, Chief Information Officer of SunPower Corporation

In this interview, Jorg Heinemann discusses four principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The two fundamental drivers of success in a vendor relationship
  • Shifting trends in the solar industry
  • The challenges of simultaneously having to act like both a construction company and a semi-conductor company
  • How to transition an IT team from supporting a nimble startup to supporting a multi-billion dollar company
  • The best ways to ensure alignment with the business

Karl Ulrich, CIBC Professor of Entrepreneurship and e-Commerce at the Wharton School of the University of Pennsylvania

In this interview, Karl Ulrich discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How despite its natural tie to creativity, innovation can be driven through structured processes, which he explains in his book, Innovation Tournaments
  • How the organizational structure, administration, and governance of innovation will be highly idiosyncratic to industry structure and firm dynamics
  • The differentiation between external and internal facing innovation, and how each type necessitates different attention
  • The five modes of the stage gate process that are crucial for new product development, and how to transition creative sparks into actionable opportunities
  • The five areas a manager should focus on to influence the culture of innovation: incentives and recognition, transparency of decision making, the physical arrangement of the workplace, the recruiting process, and the allowance for creative “slack time”
  • How measuring the success of innovation is, above all else, about creating economic value
  • The benefits and potential risks of engaging third parties in the innovation process- be it vendors or customers- and how the exercise of opening up innovation is only practical depending on the industry

Mark Settle, Chief Information Officer of BMC Software

In this interview, Mark Settle discusses all five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The transition from being the buyer from IT vendors to leading the IT operations for an IT vendor
  • How BMC Software IT serves as a strategic partner with the business as Beta testers for product development, monitors of competition, enablers of R&D, and sales representatives with intimate experience using the company’s products
  • The focus on recruiting IT leadership who will be able to play the role of a strategic partner whose focus is not only on managing IT, but also on working collaboratively with the business and capable of being involved in sales
  • The green IT initiatives and achievements of BMC Software in energy savings and server utilization optimization
  • The need for understanding the most appropriate use of collaboration technologies relative to different organizational dynamics
  • The call to reassess very structured IT shops, whose traditionally rigid processes may be inhibiting agility

Mike Kistner, Chairman and Chief Executive Officer of Pegasus Solutions

In this interview, Mike Kistner discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a recession presents opportunities to provoke more change with less resistance
  • The need to reassess reengineered processes in order to constantly stay relevant
  • How the path of CIO to CEO will continue to become a more popular trend
  • The importance of balance between business acumen and IT prowess for IT personnel
  • How including vendors and customers in the technology roadmap can help improve product development

Phaneesh Murthy, CEO of iGATE Corporation

In this interview, Phaneesh Murthy discusses two of the five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • Structuring outsourcing contracts so that both sides have incentives to make the other side successful
  • Pricing by output rather than effort in order to increase productivity and efficiency
  • The virtual corporation of the future, which will focus on core competencies and outsource the rest of its activities
  • The need for the IT managers of the future to manage global contracts and commercial relationships within multiple cultures
  • Building IT roadmaps in order to achieve long-term end goals

Curt Edge, Chief Information Officer of The First Church of Christ, Scientist

In this interview, Curt Edge, Chief Information Officer of The First Church of Christ, Scientist, and Christian Science Publishing Society discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Enabling the rapidly changing publishing world through IT
  • IT governance in a Church
  • Enhancing IT-business empathy and interactions
  • Freeing up bandwidth for strategic focus through commoditizing a cloud infrastructure
  • Eye on the trends: The exciting progress and potential of cloud computing and how the First Church of Christ, Scientist has already reaped tremendous benefit from cloud computing

John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products

In this interview, John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products, discusses World Class IT principle two, Infrastructure, principle three, Project & Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • John’s role in the organization and how Lifetime Products keeps technology on the leading edge
  • Lifetime Products’ Global IT team, and the “follow the sun” process they employ
  • How certain portions of marketing report to IT, and the advantages this relationship entails
  • Lifetime Products’ practice of limiting vendors to create a simple, cost effective, and standardized environment
  • Eye on the trends: Mobility and business intelligence, and how the business intelligence environment can be extended to mobile devices so that employees can make quicker decisions from wherever they are

Michael Blake, Chief Information Officer of Hyatt Hotels Corporation

In this interview, Michael Blake, Chief Information Officer of Hyatt Hotels Corporation, discusses World Class IT principle two, Infrastructure, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Michael’s role in the organization and his major goals
  • IT’s growing role in the hospitality industry
  • Creating an ecosystem of partners that allows Hyatt to align with leading edge product offerings
  • The shift in skills as a result of forming the ecosystem of partners, with a greater emphasis on business analysis and vendor management
  • Eye on the Trends: Cloud computing and how it can help Hyatt capture economies of scale, despite having fewer properties than their main competitors. Mobility and how it can bring capabilities that ultimately improves the customer experience

Bill Krivoshik, Senior Vice President and Chief Information Officer of Time Warner

In this interview, Bill Krivoshik, the SVP and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Bill’s first steps in taking on the enterprise CIO role at Time Warner
  • How the enterprise CIO role helps Bill drive efficiencies through standardization across business units
  • How Bill employs a peer mentor group as opposed to a vendor management group
  • The value of Time Warner’s brand in attracting and retaining top talent
  • Eye on the Trends: Cloud and SaaS, and how it enables organizations to shift from a fixed to variable cost structure, as well as the consumerization of IT and mobility, and how it enables access to information on any device

Kevin Hart, EVP and CTO of Cox Communications

In this interview, Kevin Hart, Executive Vice President and Chief Technology Officer of Cox Communications, the third-largest cable entertainment and broadband services provider in the country, discusses World Class IT principle one, People, principle three, Project and Portfolio, and principle four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness of his role at CTO at Cox
  • His first 100 days plan for his CTO role
  • How he has implemented a faster pace of innovation within technology at Cox, in order to compete within the rapidly-evolving video entertainment market
  • Eye on the Trends: Aligning IT initiatives with overall business goals at firms through evolving roles of the CIOs and CTO, and the steps Ken has undertaken to institutionalize formalized training programs such as CIO University