Technovation with Peter High - 371 Interviews and Podcasts

Welcome to the Technovation with Peter High, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Vendor Management

Bruce Parker, Former Chief Executive Officer of AirNet Systems and Managing Director of IT Management Group

In this interview, Bruce Parker discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a good CIO is well prepared to become a good CEO
  • Gaining the business’ trust in order to align and innovate
  • The keys to building successful relationships with external partners
  • How to build international teams and to expand into different regions with diverse cultures

Martha Poulter, CIO of Starwood Hotels & Resorts Worldwide

In this interview, Martha Poulter, Executive Vice President and CIO of Starwood Hotels & Resorts Worldwide, discusses World Class IT principle one, People, principle four, IT & Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Her role and vision for the IT organization at Starwood
  • The way in which the IT team gets involved in the customer experience
  • How her experiences as a customer of Starwood colors her experience to developing internal plans
  • How she divided her time during her first 100 days as she came on-board at Starwood
  • Some of the early plans Martha had for the organization and how she sees those plans moving forward into the future
  • IT’s role from an innovation perspective and how they organize around those activities
  • How her tenure at GE Capital helped her transition to Starwood
  • Eye on the Trends: Data as an asset, computing miniaturization – mobile, wearables, etc, and the Internet of Things

Carl Ascenzo, Former SVP & CIO of Blue Cross Blue Shield of MA; Principle Consultant at Ascention Consulting

In this interview, Carl Ascenzo discusses principle five of World Class IT with Metis Strategy. Some of the topics discussed include

  • Customer orientation as a key skill for anyone working in IT
  • The importance of pursuing vendor management
  • How to structure, build, and run a vendor management office
  • The importance of cultural fit when choosing strategic vendors
  • How getting the lowest price from a vendor may not always be in a company’s best interest

David Guzman, Chief Information Officer of H.D. Smith

In this interview, David Guzman, Chief Information Officer of H.D. Smith, discusses World Class IT principle 1, People, Principle 4, IT & Business Partnerships, and Principle 5, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • The business of HD Smith
  • The role that IT plays in the business
  • His strategy and the plans that he has for strategic imperatives and the future of IT
  • How he thinks about organizing IT to realize the strategic vision for the organization
  • The development of a portfolio of vendor partners, and best practices for managing vendors
  • How the strategic role of the CIO has changed throughout his career at multiple organizations
  • Jeff Kubacki, Chief Information Officer of Kroll, the risk consulting and technology division of Marsh & McLennan (MMC)

    In this interview, Jeff Kubacki discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • How globalizing and simplifying IT infrastructure is a main objective in a post-acquisition environment
    • The importance of career planning as a core competency for Kroll IT
    • Jeff’s method on facilitating the communication between the Business and IT
    • The cultural challenges faced within IT when transitioning to a more metrics driven determination of value
    • How openly sharing objectives with vendors can lead to more appropriately tailored solution proposals

    Mike Keller, CIO of Nationwide

    In this interview, Mike Keller, CIO of Local Nationwide, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Nationwide’s One-Brand alignment
    • IT’s role in Nationwide’s initiatives to simplify, modernize, and reinvent their core businesses
    • Optimizing for both business intimacy and economies of scale
    • Vendor goverance
    • Workforce planning for developing and transitioning team members for evolving organizations
    • The opportunities provided by a long tenure as CIO
    • Leadership strategies for creating an environment of learning, collaboration, and innovation
    • Executive development and internal rotational development
    • Columbus 2020: a private/public partnership to encourage economic development
    • Eye on the trends: autonomous vehicles, the sharing economy, smart mobility

    Jorg Heinemann, Chief Information Officer of SunPower Corporation

    In this interview, Jorg Heinemann discusses four principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • The two fundamental drivers of success in a vendor relationship
    • Shifting trends in the solar industry
    • The challenges of simultaneously having to act like both a construction company and a semi-conductor company
    • How to transition an IT team from supporting a nimble startup to supporting a multi-billion dollar company
    • The best ways to ensure alignment with the business

    What are Microservices?, Matt Miller, Partner at Sequoia Capital & Jay Kreps, Co-Founder & CEO of Confluent

    This is the first episode of our “What is?” series, where we tackle topics of rising importance in technology and business, more generally speaking. We will tackle, “What is artificial intelligence?,” “What is Blockchain?,” “What is robotics?,” “What is 3d printing?,” and the like. Today, my question is: “What is microservices?” To answer that question, I speak with a Matt Miller, a Partner at Sequoia Capital and Jay Kreps, the CEO of Confluent.

    Karl Ulrich, CIBC Professor of Entrepreneurship and e-Commerce at the Wharton School of the University of Pennsylvania

    In this interview, Karl Ulrich discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

    • How despite its natural tie to creativity, innovation can be driven through structured processes, which he explains in his book, Innovation Tournaments
    • How the organizational structure, administration, and governance of innovation will be highly idiosyncratic to industry structure and firm dynamics
    • The differentiation between external and internal facing innovation, and how each type necessitates different attention
    • The five modes of the stage gate process that are crucial for new product development, and how to transition creative sparks into actionable opportunities
    • The five areas a manager should focus on to influence the culture of innovation: incentives and recognition, transparency of decision making, the physical arrangement of the workplace, the recruiting process, and the allowance for creative “slack time”
    • How measuring the success of innovation is, above all else, about creating economic value
    • The benefits and potential risks of engaging third parties in the innovation process- be it vendors or customers- and how the exercise of opening up innovation is only practical depending on the industry

    Steve Phillpott, Chief Information Officer of Western Digital

    In this interview, Steve Phillpott discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Three, Project and Portfolio Management, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

    • How Steve used the multibillion-dollar acquisitions of HGST and SanDisk as an opportunity to transform Western Digital’s systems, processes, and technologies and lay the foundation for the company to scale
    • The journey of integrating 3000+ applications, and specifically the importance of focusing first on putting communications and collaboration tools in place to enhance the speed and efficiency with which the organization can move forward
    • How the focus on good governance has allowed them to build out program work streams and application roadmaps around ERP, Human Capital Management, PLM, among others
    • How Steve set up change management programs within each workstream to ensure that the users can adapt to the new technology at the same rate it is implemented
    • The criteria Steve uses to prioritize the integration effort
    • Western Digital’s Predictive Analytics as a Service offering and how Steve created a big data platform that is flexible enough to support users at all maturity levels across the business
    • How Western Digital leverages on-premise and cloud-based CPU and GPU high-performance computing clusters to run massive engineering simulations that greatly improve speed to market as well as reduce the cost of development
    • Eye on the trends: artificial intelligence and machine learning, and the industrial IoT