Tag Archives: Artificial Intelligence

$18B Southern Glazer’s Wine And Spirits’ CIO Drives Excellent Digital Customer Experience

Peter High interviews Ann Dozier, the Senior Vice President and Chief Information Officer at Southern Glazer’s Wine and Spirits. They discuss how digital has played a key role in hiring and retaining talent, how the two IT teams from Legacy Glazer’s and Legacy Southern were combined following the merger, Ann’s view on AI and business intelligence, among other topics.

Simultaneously The CIO And CDO Of Dell And VMware – Bask Iyer Does It All

Peter High interviews Bask Iyer the Executive Vice President of Dell Digital and the Chief Information and Chief Digital Officer of Dell and VMware. They discuss the importance of having the right people and processes in place when making a digital transformation, the differences in implementing the digital transformations at a Silicon Valley company such as VMware versus a company that is an order of magnitude larger in Dell, the value of the IoT, among other topics.

One Of The Earliest Board-Level CIOs Reflects On Her Journey

In this interview, Peter High interviews Cathie Kozik, the Senior Vice President and Chief Information Officer of PSAV. They discuss Cathie’s gains from serving on a board, her perspective on women’s disappointing lack of involvement in IT, the importance of business experience among IT professionals, among other topics.

7-Eleven CDO And CIO Creates Experiences Of The Future For Customers

In this interview, Peter high interviews Gurmeet Singh, Senior Vice President, Chief Digital Officer, and Chief Information Officer of 7-Eleven. Among the topics they discuss include:

  • 7-Eleven’s multi-year journey to become a digitally-enabled organization, including Gurmeet’s “full stack transformation” approach which encompasses consumer-facing technology, back-end technology, infrastructure, and the organizational stack
  • How digital is a strategic pillar at 7-Eleven, mandated directly by the CEO
  • The critical importance of technical talent to 7-Eleven’s future, and Gurmeet’s strategy for attracting top talent – such as highlighting his credibility as a leader and telling a compelling story
  • The ways in which Gurmeet is redefining convenience with software, such as the recognition that the closest store to a customer is the phone in their pocket, and 7-Eleven’s use of APIs and new interfaces to create delightful experiences
  • The expansion of 7-Eleven’s loyalty program from its initial focus on beverages to as a full-fledged loyalty offering that is available on mobile, web, digital loyalty card, and even chatbot
  • 7-Eleven’s approach to experimenting with emerging technologies, including their distinction between technologies that are ready to scale and technologies that are still in the proof of concept phase, a new R&D center, and a CTO function that reports to Gurmeet

MIT Team Overcomes Major Hurdle To Improve Self-Driving Cars

Peter High speaks with Daniela Rus, director of MIT’s Computer Science and Artificial Intelligence Laboratory (CSAIL) about MapLite, a framework developed by Rus and her colleagues that allows self-driving cars to drive on roads they’ve never been on before without 3-D maps.

A CIO Hall Of Famer’s Approach To Machine Learning

In this interview, Peter High speaks with Dan Olley, Chief Technology Officer and Executive Vice President of Product Development at Elsevier. Among the topics they discuss include:

  • An overview of Elsevier’s business, including its focus on the legal field, the academic and health research fields, the business risk and financial fields, and their exhibitions business
  • Dan’s responsibilities as CTO, which include customer-facing responsibilities such as overseeing product development, as well as more traditional responsibilities such as applying technology to internal efficiency as well as revenue generation
  • Dan’s perspective on our rapidly accelerating digital world and the emerging symbiotic era, where intelligent conversational interfaces, mixed reality, and other technologies essentially eliminate the boundary between man and machine
  • The implications of machine learning at Elsevier, such as how it has enabled the creation of a new generation of products that move beyond providing static information and in to real-time recommendation and decision support
  • Dan’s perspective on the human element of AI, such as the idea that the human-machine system becomes greater than the sum of its parts, how digital intelligence can augment human decision making, and how Elsevier creates cross-functional teams with the necessary skills
  • How Dan’s background in agile development prepared him for his current customer-facing responsibilities, and his belief that customers must be embedded in the development process
  • How Dan aligns the fast moving R&D function with the broader, more traditional organizational strategy

Alphabet’s Moonshot Factory And Stephen Gillett Create Chronicle To Revolutionize CyberSecurity

Peter High interviews Stephen Gillett, Co-Founder and CEO of Chronicle. Among the topics they discuss include:

  • Stephen’s transition from Symantec to Google/Alphabet, including how his original role as Entrepreneur-in-Residence at GV led to his work with their moonshot factory, X
  • X’s process for identifying which moonshots to pursue, which include (1) addressing a huge problem, (2) employing a radical solution, and (3) using relatively feasible technology
  • Stephen’s ambition to work on an ambitious enterprise security project, and how that led to a cybersecurity project within X that resulted in Chronicle
  • A high level overview of Chronicle, which will offer an intelligence and analytics platform to help enterprises manage their own security-related data, and a malware intelligence service
  • The benefits of being an Alphabet company, including the ability to leverage Google’s infrastructure and machine learning expertise, their ability to attract talent, and the credibility they have with potential customers
  • Stephen’s diverse career and how that prepared him to be a CEO, such as honing the ability to see things from a holistic perspective, which is one of the advantages IT has over many other functions within an organization
  • Stephen’s perspective on digital, having been one of the first executive to carry the digital title, such as how digital can be applied to internal operations as well as to the customer experience

Carnegie Mellon Establishes The First Undergrad Degree In AI

Peter High speaks with Carnegie Mellon University’s Reid Simmons about their first-of-its-kind undergraduate degree in artificial intelligence.

Barry Eggers, Founder and Managing Partner of Lightspeed Venture Partners

Peter High interviews Barry Eggers, Founder and Managing Partner of Lightspeed Venture Partners. Among the topics they discuss include:

  • Industry 4.0 as the digitization of the manufacturing sector
  • The core technology trends that are enabling Industry 4.0, such as connectivity and computational power, intelligence, human/machine interactions, and digital/physical conversions
  • Barry’s timescale for the adoption of Industry 4.0 technologies amongst large enterprises
  • The degree to which established manufacturing companies understand and are responding to the threats and opportunities presented by Industry 4.0
  • How Lightspeed, as a theme-oriented venture firm, approaches investing in the Industry 4.0 space
  • How Lightspeed investigates technology themes and their applicability across sectors and industries
  • How Barry thinks about the security implications of new technologies such as IoT
  • The differentiating factors Barry looks for when making an investment, such as the management team and core technologies
  • The genesis of Lightspeed Ventures, which Barry founded in 1999
  • How the partners divide up themes and determine where each will focus

Lenovo GM Kim Stevenson’s Journey From CIO To Innovating For Them

In this interview, Peter High interviews Kim Stevenson, Senior Vice President and General Manager of Levono’s data center infrastructure business. They discuss Kim’s perspective on corporate boards, the importance of diversity in the workplace, Kim’s relationship with the CIO, among other topics.