Tag Archives: Business Strategy

$18B Southern Glazer’s Wine And Spirits’ CIO Drives Excellent Digital Customer Experience

Peter High interviews Ann Dozier, the Senior Vice President and Chief Information Officer at Southern Glazer’s Wine and Spirits. They discuss how digital has played a key role in hiring and retaining talent, how the two IT teams from Legacy Glazer’s and Legacy Southern were combined following the merger, Ann’s view on AI and business intelligence, among other topics.

A Serial Entrepreneur Identifies The Sweet Spot Between Customer Experience And Security

In this interview, Peter High interviews Mickey Boodaei, CEO of Transmit Security. They discuss the origins and goals of Transmit Security, his approach to collaborating with customers on product vision, and the broader cyber security landscape among other topics.

Pawan Verma Leads Customer Experience As CIO And CTO Of Foot Locker

In this interview, Peter high interviews Pawan Verma, Chief Information Officer and Chief Technology Officer of Foot Locker. Among the topics they discuss include:

  • Pawan’s diverse role as Global CIO/CTO, which encompasses overseeing Foot Locker’s global technology function, the digital supply chain, digital marketing and the customer experience across physical and digital touchpoints, and driving loyalty
  • How Foot Locker uses customer journey mapping to activate strong signals and amplify weak signals to better understand the rapidly changing expectations of their customers
  • Why machine learning and data analytics is playing an increasingly important role in enabling rapid decision making, and the ways in which the technical team of data scientists collaborates with the business
  • The three foundational elements of Foot Locker’s customer loyalty strategy, which include (1) engage and earn, (2) redeem, and (3) freshness
  • The customer-facing aspects of Pawan’s responsibilities, and how having end-to-end visibility enables him to find synergies, respond to customers more quickly, and serve them in a more meaningful way
  • Eye on the Trends: artificial intelligence, blockchain, experiential commerce, connectivity and networks

With A Major Digital Transformation In Place, SunTrust CIO Anil Cheriyan Exits

Peter High interviews Anil Cheriyan, the former CIO of SunTrust. Among the topics they discuss include:

  • Anil’s plans after he retires from SunTrust, including traveling, continuing to serve on advisory boards for late-stage growth startups, continuing to consult and advise companies, and pursuing a board position at a public company
  • How Anil came to advise growth-stage startups by developing relations during his tenure as CIO, and the ways in which startups benefit from a CIOs perspective, such as on the topics of attracting talent and pursuing revenue opportunities
  • How Anil addressed SunTrust’s fragmented approach to digital by hiring business segment CTOs, a Chief Data Officer, and an enterprise-level Chief Digital Officer, all of which reported to him as CIO
  • The siloed state SunTrust’s technology group was in when Anil joined, and how Anil broke those silos down over the course of a six-year transformation that implemented a new operating model to drive alignment, cost transparency, and strategic investment decisions
  • The advantages Anil sees to having been a consultant earlier in his career, including gaining experience in driving change management and business alignment, as well as working closely with the leadership team at SunTrust
  • SunTrust’s transition from an innovation strategy of ad hoc hackathons and collaborative office hours to a comprehensive framework that leveraged an agile way of working, a DevOps mindset, and new technologies like the cloud and AI

Naresh Shanker, Chief Information Officer of HP Inc.

Peter High interviews Naresh Shanker, CIO of HP Inc. Among the topics they discuss include:

  • The way in which Naresh approached separating HP into HP Inc. and HP Enterprise, including the process he used to define the scope and the five-year roadmap he implemented to transform the company’s focus from hardware transactions to software contracts.
  • The IT changes necessary to complete in the on-demand technology economy, such as moving from systems of record to systems of engagement
  • How they transformed back-office and front-office operations to create a digital experience
  • How they align IT strategy and the business strategy, and the process for developing business cases for where to invest
  • Focus areas for HP Inc. going forward
  • How they re-engineered the CRM system to transform the customer experience

Mike Giresi, CIO of Royal Caribbean Cruises

In this interview, Mike Giresi, CIO of Royal Caribbean Cruises, discusses World Class IT Principle One, People, Principle Two, IT Infrastructure, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Digital Transformation journey at Royal Caribbean
  • Importance of Executive sponsorship for IT
  • Role of CIO to as an interconnector between Enterprise strategy and IT implementation
  • Value of technology from a customer point of view
  • IT’s ability to gain customer feedback in a B2C organization
  • The needs of Data management and analytics
  • Implications of shadow IT
  • Bleeding technology trends for IT
  • Relevance of cross functional teams to help push innovation within IT forward

Q+A With Jeff Dean: The Brain Behind Google’s Artificial Intelligence

Jeff Dean, Head of Google Brain
Peter High interviews Jeff Dean, Senior Google Fellow head of Google Brain. They discuss the AI first world that the search giant is working to usher in, among a variety of other topics.

Box CIO Paul Chapman Finds New Ways To Add Value In A Tech Centric Company

Paul Chapman, CIO of Box
Peter High interviews Paul Chapman, Chief Information Officer of Box. They discuss how he differentiates his business, how he prepared for the role of CIO, and cyber security, as well as a variety of other topics.

Vicarious Is The AI Company That Includes Zuckerberg, Bezos, Musk, And Thiel As Investors

Scott Phoenix, Co-Founder of Vicarious
Peter High interviews Scott Phoenix, Co-Founder of Vicarious. They discuss artifical intelligence, the importance of prioritizing social good, and a variety of other topics.

Harvard’s Education Technology Pioneer CIO, Anne Margulies

Anne Margulies, CIO of Harvard University
Peter High interviews Anne Margulies, Chief Information Officer of Harvard University. They discuss innovation, her approach to training, and the future of online education