Tag Archives: Customer Focused IT

Kumud Kalia, Senior Vice President & Chief Information Officer of Akamai Technologies

In this interview, Kumud Kalia, Chief Information Officer at Akamai Technologies, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The challenges and advantages of being a CIO in a tech company
  • Agility in a fast-growing, evolving organization verses agility in a mature organization
  • The partnership between Akamai’s IT and product teams in developing and testing new solutions
  • Adding higher value as a CIO: developing internal solutions that can be adopted by the end- customer
  • Driving enterprise strategy by leveraging a culture of expansive thinking
  • Eye on the trends: disrupting infrastructure paradigms

Tom Miller, CIO at Anthem

In this interview, Tom Miller, CIO of Anthem, discusses World Class IT Principle One and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Transferring knowledge and leadership skills across departments and industries
  • Operating from a master plan to increase agility and support success
  • The importance of customer-centricity both internally and externally
  • Digital trends in healthcare
  • The creation, design, and staffing of Anthem’s Innovation Studio
  • Encouraging innovation and creating value by balancing freedom and a rigorous methodology

Mike Giresi, CIO of Royal Caribbean Cruises

In this interview, Mike Giresi, CIO of Royal Caribbean Cruises, discusses World Class IT Principle One, People, Principle Two, IT Infrastructure, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Digital Transformation journey at Royal Caribbean
  • Importance of Executive sponsorship for IT
  • Role of CIO to as an interconnector between Enterprise strategy and IT implementation
  • Value of technology from a customer point of view
  • IT’s ability to gain customer feedback in a B2C organization
  • The needs of Data management and analytics
  • Implications of shadow IT
  • Bleeding technology trends for IT
  • Relevance of cross functional teams to help push innovation within IT forward

Mark Settle, CIO of Okta

Mark Settle, CIO of Okta
Peter High interviews Mark Settle, CIO of Okta. They discuss the importance of setting up talented teams with strong leaders without creating single points of failure; how financial management within IT helps build credibility with various business functions; how IT should build towards non-transactional relationships with business partners to influence collaboration; and how IT helps Okta to build and leverage relationships with CIOs at different companies, as well as a variety of other topics.

Angela Yochem, CIO at Rent-A-Center

In this interview, Angela Yochem, CIO of Rent-A-Center, discusses World Class IT Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Executing Rent-A-Center’s digital transformation
  • CIOs driving business innovation
  • The impact of a single decision across the enterprise
  • Keeping the end-customer at the front of the decision making process
  • Excelling in the First 100 Days
  • The two characteristics that board search committees are seeking in CIOs
  • Angela’s Entrepreneur as Residence experience
  • Eye on the Trends: Fast prototyping and feedback, Artificial intelligence, STEM education

Motorola Solutions’ CIO Pushes IT To Drive Innovation

Greg Meyers, CIO of Motorola Solutions
Peter High interviews Greg Meyers, Chief Information Officer of Motorola Solutions. They discuss how he engages external customers, his transition from pharmaceuticals into this new industry, as well as a variety of other topics

Intuit CIO Atticus Tysen Develops Product Mentality Within IT

Atticus Tysen, Cio of Intuit
Peter High interviews Atticus Tysen, Chief Information Officer of Intuit. They discuss his journey across multiple parts of Intuit, culminating with the CIO position, resources he uses to stay on top of innovation, how he has a “customer-driven” mindset, as well as a variety of other topics.

Box CIO Paul Chapman Finds New Ways To Add Value In A Tech Centric Company

Paul Chapman, CIO of Box
Peter High interviews Paul Chapman, Chief Information Officer of Box. They discuss how he differentiates his business, how he prepared for the role of CIO, and cyber security, as well as a variety of other topics.

GoDaddy’s Growth From Niche Registrar To Multibillion-Dollar Cloud-Services Business

Arne Josefsberg, CIO and Chief Infrastructure Officer of GoDaddy.com
Peter High interviews Arne Josefsberg, CIO and Chief Infrastructure Officer of GoDaddy.com, about GoDaddy’s business mode, the leveling of the playing field for small businesses, and the changing digital environment, as well as a variety of other topics

Kevin Steele Of Cars.com Influences IT And Product

Kevin Steele, CIO of Cars.com
Peter High interviews Kevin Steele, Chief Information Officer of Cars.com. They discuss the methods he uses to stay on top of the needs of both delaers and car buyers, the sanctity of having a solid strategic planning process, and the need to develop in an agile fashion, among other topics