Tag Archives: Customer relationship management

Keith Collins, EVP and CIO at SAS Institute Inc.

In this interview, Keith Collins, CIO of SAS Institute, discusses World Class IT Principle Two, Infrastructure and World Class IT Principle Four, IT and Business Partnerships. Some of the topics discussed include:

• Orienting IT towards value
• Differentiating IT within a company whose business is technology
• The transformation and evolution taking place in the data analytics space
• Perspectives on the cloud first strategy
• Being “Customer Zero”
• Internal and external security concerns
• Eye on the trends: sensor-enabled IoT; the continued use of data to provide a holistic view in order to improve companies’ forecasts and decision-making

Stewart Butterfield, Founder & CEO of Slack, Stewart Butterfield, Founder & CEO of Slack

Peter High interviews Stewart Butterfield, the Founder and CEO of Slack. Slack, the fastest growing workplace software ever was co-founded by Butterfield in August of 2013, as a cloud-based team collaboration tool.

The Use Of Avatars Will Dramatically Improve Digital Shopping Experience

Online avatars at the CeBIT conference in Hannover Germany
Peter High has his online avatar created by a consortium of companies at HPE’s CeBIT conference in Hannover Germany. Here is how avatars will improve the online shopping experience

Parsing The Biggest Tech Break Up Of All Time With HP CEO Meg Whitman

Meg Whitman, Chief Executive Officer of Hewlett Packard
Peter High interviews the CEO of HP about the impending breakup of HP to its constituent organizations, her career path that brought her to this point, her thoughts on women in technology, and a variety of other topics

The World’s Fastest Growing Airline Reinvents The Flying Experience

Robert Webb, Chief Information Technology Officer at Etihad Aviation Group
Peter High interviews the CITO of Etihad Aviation Group about his experience in the hospitality industry, how he has brought that mentality to the fastest growing airline in the world, and what he expects for the future of technology and the United Arab Emirates

Why It’s Vital for CIOs to Speak in Business Terms, by Peter High in CIO Insight

Allen Fazio, CIO of Word & Brown, talks about his role as Chief Information Officer
The CIO of insurance company Word & Brown discusses how IT’s voice has grown in the business and how earning CPA and MBA degrees has been a tremendous asset

The CIO of WSFS Bank Talks Dollars and Sense, by Peter High in CIO Insight

James Mazarakis, CIO of WSFS Back talks about his role as Chief Information Officer
James Mazarakis, CIO of WSFS Bank, discusses cyber-security fraud, digital technology in banking and the latest tech such as cardless ATM transactions

Jenny Craig And Curves CIO Leads Service Operations And Customer Experience

Abe Lietz, CIO of Jenny Craig and Curves International
Peter High interviews the CIO of Jenny Craig and Curves. They discuss Abe’s position as CIO, how he has taken on additional responsibilities beyond that role, some of Jenny Craig/Curves’ strategic priorities for the future, and a variety of other topics.

Game-changers: CIOs on digital transformation, by Peter High

Peter High discusses the need for CIOs to become more strategic and improve their focus on customer-centric activity

How CIOs Transform Companies Into Digital Leaders, by Peter High in CIO Insight Article

Dave Finnegan, CIO and VP of Technology and Interactive for Orvis discusses how they get the most of out technology
Peter High, President of Metis Strategy, speaks wth Dave Finnegan about the role of the “Interactive” department, the customer experience strategy, strategic planning, and his previous role at “Build-A-Bear Workshop”