Tag Archives: Customer relationship management

Five Steps To Programmable Retail Forbes

Technological frontiers in retail
Think Big Factory’s CEO outlines five ways in which retailers can leverage technology to improve their top line.

Making A Great Last Impression: Seven Steps To A Positive Job Departure, article in Forbes

Changing jobs again?
As changing multiple jobs becomes the norm rather than exception, millenials need to pay attention to not burning bridges with ex-employers.

Forbes Beyond CIO Series: Stephen Gillett, Symantec

Moving beyond CIO to COO
No stranger to executive roles at some of America’s most recognizable brands – Starbucks, Best Buy, and now, Symantec, Stephen Gillett regularly leverages the skills he developed as a CIO

Forbes Beyond CIO Series: Katrina Lane, American Express

Moving beyond CIO to Executive Vice President of Consumer Cards & Experiences at American Express
Katrina Lane of American Express advanced beyond CIO by focusing her career on the intersection of marketing, data, customers, and technology.

Red Hat CEO Jim Whitehurst Opens Up, article in Forbes

Open Source- more than a business model, it is a culture driven by the CEO.
For his Forbes Technovation Column, Peter High talks about how Red Hat’s CEO, Jim Whitehurst, fosters the open source business model and culture form the top.

Forbes CIO-Plus Series: Puneet Bhasin, Waste Management

Technology, Logistics, and Customer service under one roof?
In the first interview of the CIO-Plus series, Peter High speaks with the Senior Vice President – Technology, Logistics and Customer Service, Chief Information Officer of Waste Management, Puneet Bhasin.

Business Innovation through IT: Red Robin Case Study, video with UBM Channel

Video Recap of a Case Study on Red Robin’s IT-led Business Innovation
Peter High, president of Metis Strategy and author of World Class IT: Why Businesses Succeed When IT Triumphs speaks at XChange Event’s MES Regional in San Francisco, CA. In this video with UBM Channel, he re-caps his CIO IT innovation workshop session on Red Robin.

Inside Qualcomm’s Integrated IT Infrastructure, article in CIO Insight

Peter High conducts a Q&A for CIO Insight
Norm Fjeldheim, Qualcomm’s SVP and CIO, shares his views on the company’s approach to “everything as a service” (XaaS), the rationale for choosing this strategy, the challenges he met along the way and the value he has garnered for his company.

ADP: IT Innovation in Hard Times Pays Off

Maintaining a Focus on Innovation
ADP CIO Mike Capone kept innovation moving even during the economic downturn, thereby preventing his IT organization from becoming a cost-cutting target. A new mobile payroll initiative undertaken by his team is now driving new business as the economy begins to recover.

United IT Employs “Strategic Themes” To Cut Cost, Enable Collaboration

United’s IT Department devised a seven-tiered approach to bringing its business units together with each other – and IT
A closer look at the Strategic Themes reveals how United was able to re-conceptualize IT’s relationship to the business units in a way that integrated the disparate entities’ business units making them more collaborative.