Moving beyond CIO to Executive Vice President of Consumer Cards & Experiences at American Express
Katrina Lane of American Express advanced beyond CIO by focusing her career on the intersection of marketing, data, customers, and technology.
Tag Archives: Customer relationship management
Forbes Beyond CIO Series: Katrina Lane, American Express
Red Hat CEO Jim Whitehurst Opens Up, article in Forbes
Open Source- more than a business model, it is a culture driven by the CEO.
For his Forbes Technovation Column, Peter High talks about how Red Hat’s CEO, Jim Whitehurst, fosters the open source business model and culture form the top.
Forbes CIO-Plus Series: Puneet Bhasin, Waste Management
Technology, Logistics, and Customer service under one roof?
In the first interview of the CIO-Plus series, Peter High speaks with the Senior Vice President – Technology, Logistics and Customer Service, Chief Information Officer of Waste Management, Puneet Bhasin.
Business Innovation through IT: Red Robin Case Study, video with UBM Channel
Video Recap of a Case Study on Red Robin’s IT-led Business Innovation
Peter High, president of Metis Strategy and author of World Class IT: Why Businesses Succeed When IT Triumphs speaks at XChange Event’s MES Regional in San Francisco, CA. In this video with UBM Channel, he re-caps his CIO IT innovation workshop session on Red Robin.
Inside Qualcomm’s Integrated IT Infrastructure, article in CIO Insight
Peter High conducts a Q&A for CIO Insight
Norm Fjeldheim, Qualcomm’s SVP and CIO, shares his views on the company’s approach to “everything as a service” (XaaS), the rationale for choosing this strategy, the challenges he met along the way and the value he has garnered for his company.
ADP: IT Innovation in Hard Times Pays Off
Maintaining a Focus on Innovation
ADP CIO Mike Capone kept innovation moving even during the economic downturn, thereby preventing his IT organization from becoming a cost-cutting target. A new mobile payroll initiative undertaken by his team is now driving new business as the economy begins to recover.
United IT Employs “Strategic Themes” To Cut Cost, Enable Collaboration
United’s IT Department devised a seven-tiered approach to bringing its business units together with each other – and IT
A closer look at the Strategic Themes reveals how United was able to re-conceptualize IT’s relationship to the business units in a way that integrated the disparate entities’ business units making them more collaborative.
