Tag Archives: Customer relationship management

Game-changers: CIOs on digital transformation, by Peter High

Peter High discusses the need for CIOs to become more strategic and improve their focus on customer-centric activity

How CIOs Transform Companies Into Digital Leaders, by Peter High in CIO Insight Article

Dave Finnegan, CIO and VP of Technology and Interactive for Orvis discusses how they get the most of out technology
Peter High, President of Metis Strategy, speaks wth Dave Finnegan about the role of the “Interactive” department, the customer experience strategy, strategic planning, and his previous role at “Build-A-Bear Workshop”

NCR CIO Bill VanCuren Drives The Move To Internet Of Things And Big Data

Bill VanCuren, CIO at NCR
Peter High discusses NCR’s move from a manufacturing company to a software and services driven organization with Bill VanCuren, their CIO. He also discusses their shift to gathering customer data and the Internet of things basis for providing better customer service.

Ed Robben Contributes To The Top And Bottom Lines As CIO Of Fossil Group

Ed Robben Contributes To The Top And Bottom Lines As CIO Of Fossil Group
Peter High discusses how IT functions in a brand managed company with Fossil Group’s CIO, Ed Robben. He also discusses the growth of Fossil’s omni-channel capabilities and how IT can lead the strategic direction of the enterprise.

Five Steps To Programmable Retail Forbes

Technological frontiers in retail
Think Big Factory’s CEO outlines five ways in which retailers can leverage technology to improve their top line.

Making A Great Last Impression: Seven Steps To A Positive Job Departure, article in Forbes

Changing jobs again?
As changing multiple jobs becomes the norm rather than exception, millenials need to pay attention to not burning bridges with ex-employers.

Forbes Beyond CIO Series: Stephen Gillett, Symantec

Moving beyond CIO to COO
No stranger to executive roles at some of America’s most recognizable brands – Starbucks, Best Buy, and now, Symantec, Stephen Gillett regularly leverages the skills he developed as a CIO

Forbes Beyond CIO Series: Katrina Lane, American Express

Moving beyond CIO to Executive Vice President of Consumer Cards & Experiences at American Express
Katrina Lane of American Express advanced beyond CIO by focusing her career on the intersection of marketing, data, customers, and technology.

Red Hat CEO Jim Whitehurst Opens Up, article in Forbes

Open Source- more than a business model, it is a culture driven by the CEO.
For his Forbes Technovation Column, Peter High talks about how Red Hat’s CEO, Jim Whitehurst, fosters the open source business model and culture form the top.

Forbes CIO-Plus Series: Puneet Bhasin, Waste Management

Technology, Logistics, and Customer service under one roof?
In the first interview of the CIO-Plus series, Peter High speaks with the Senior Vice President – Technology, Logistics and Customer Service, Chief Information Officer of Waste Management, Puneet Bhasin.