Tag Archives: Innovation

$6B Magellan Health’s CIO And CTO Drives A Humanized Digital Experience

Peter High interviews Srini Koushik, CIO and CTO of Magellan Health. Among the topics they discuss include:

  • An overview of Magellan’s business, including its two primary growth platforms: healthcare and pharmacy benefits management
  • Magellan’s Massive Transformative Purpose of “Leading humanity to healthy, vibrant lives,” and how that leads them to unconventional but extremely impactful offerings such as Magellan Complete Care, a first-of-its-kind benefits plan aimed at the seriously mentally ill in Florida, or managing specialty care
  • How Srini leverages innovative organizational techniques and emerging technologies to compete with larger healthcare companies, a concept he calls Exponential IT. Some examples of this include leveraging cloud services instead of building solutions in-house, adopting platforms its employees were already familiar with such as Workplace by Facebook to reduce training needs and facilitate adoption, and building solutions for tomorrow’s technology like 5G, instead of yesterday’s technology
  • How operating in a high-touch industry that requires the company to be empathetic and sensitive to the needs of its customers has shaped its approach to digital
  • The unique perspective on technology that Srini has developed over his career, which includes both time at large companies like IBM, Hewlett Packard, Nationwide, as well as entrepreneurial experience as CEO of a startup

Lowe’s Much Admired Innovation Chief Leaves To Establish Uncommon Partners

Peter High announces Uncommon Partners, the new organization from former Lowe’s Innovation Lab Director Kyle Nel.

The Head Of New York Life Ventures Invests $200M In Start Ups

Peter High discussed New York Life’s venture capital arm, New York Life Ventures, with Joel Albarella, who has run the venture arm since its founding in 2012.

With A Major Digital Transformation In Place, SunTrust CIO Anil Cheriyan Exits

Peter High interviews Anil Cheriyan, the former CIO of SunTrust. Among the topics they discuss include:

  • Anil’s plans after he retires from SunTrust, including traveling, continuing to serve on advisory boards for late-stage growth startups, continuing to consult and advise companies, and pursuing a board position at a public company
  • How Anil came to advise growth-stage startups by developing relations during his tenure as CIO, and the ways in which startups benefit from a CIOs perspective, such as on the topics of attracting talent and pursuing revenue opportunities
  • How Anil addressed SunTrust’s fragmented approach to digital by hiring business segment CTOs, a Chief Data Officer, and an enterprise-level Chief Digital Officer, all of which reported to him as CIO
  • The siloed state SunTrust’s technology group was in when Anil joined, and how Anil broke those silos down over the course of a six-year transformation that implemented a new operating model to drive alignment, cost transparency, and strategic investment decisions
  • The advantages Anil sees to having been a consultant earlier in his career, including gaining experience in driving change management and business alignment, as well as working closely with the leadership team at SunTrust
  • SunTrust’s transition from an innovation strategy of ad hoc hackathons and collaborative office hours to a comprehensive framework that leveraged an agile way of working, a DevOps mindset, and new technologies like the cloud and AI

IT Influencers Series Summary in Forbes

This page is the hub to the ongoing IT Influencers series in Forbes
Peter High discusses innovation and the driving forces in the backgrounds of some of the most influential members in the IT space.

Brad Strock, Chief Information Officer of PayPal

Peter High interviews Brad Strock, CIO of PayPal. Among the topics they discuss include:

  • An overview of PayPal’s business, as well as Brad’s purview as CIO
  • PayPal’s transformation into a more customer-centric company, such as giving customers more choices of funding vehicles
  • How PayPal has successfully navigated the shift to mobile, resulting in a 50 percent increase in mobile payment volume in 2017
  • The top priorities that Brad is focused on, including security, stability, strategically enabling the company’s business strategy, and improving the company’s ability to effectively collaborate
  • Brad’s experience going from Bank of America, a traditional finance organization, to PayPal, one of the first digitally native companies in the finance space
  • Brad’s career path, including his path from engineer to finance industry to technology executive
  • Eye on the Trends: financial inclusion of the over 2 billion people globally without financial services, AI/ML/process robotics

Manjit Singh, Chief Information Officer of The Clorox Company

Peter High interviews Manjit Singh, CIO of The Clorox Company. Among the topics they discuss include:

  • Clorox’s increasing focus on developing direct relationships with the end-customer, and the ways in which this is enabled such as enhanced understanding of the customer journey through digital marketing as well as direct shipping enabled through supply chain efficiencies
  • The techniques Clorox uses to build consumer journey maps, and the ways in which their brands use the consumer journey maps to determine how and where to engage
  • The ways in which IT immerses itself in the day-to-day operations of different groups so that they can better understand their challenges and thus better serve them
  • Clorox’s focus on data and analytics, and the focus on helping groups find the right data sets rather than just analyzing as much data as possible
  • How and why the IT team has gotten involved in new product innovation, especially in the early stages
  • The skill mix changes required for Clorox to reach its goals, and the ways in which they bring in people with new skills or perspective
  • Eye on the Trends: AI/ML, Agile, DevOps, IoT, Connectivity

7 Considerations when Creating a Corporate Innovation Lab

How do I understand the consequences of technological change and position my company to capitalize on the opportunities?

Diane Schwarz, VP and Chief Information Officer of Textron Inc.

In this interview, Diane Schwarz discusses World Class IT Principle One, People, World Class IT Principle Three, Project and Portfolio Management, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • How IT is structured within Textron, and how dual reporting structures are used to enable business-unit IT and enterprise-level IT effectively collaborate
  • The criteria that business units use to find a balance between shared services and specialized solutions
  • How Diane’s strategic plan – which focuses on (1) advancing the business, (2) making IT easy, (3) protecting the enterprise, and (4) succeeding with talent – keeps the business units moving in a coordinating direction while allowing variability for specific strategies
  • How Diane uses ideation events and hackathons to drive innovation across the business and provide the environment for employees to grow outside of their comfort zone
  • How IT is made easy by emphasizing communication and maintaining comprehensive knowledge bases on IT tools
  • Diane’s career progression, and why she advises aspiring CIOs to gain experience both inside and outside of IT
  • Eye on the trends: the diffusion of technology through all business functions, and machine learning and artificial intelligence

Clay Johnson, Chief Information Officer of Walmart

In this interview, Clay Johnson discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • How the unification of the back-office technology and shared services teams under Clay enables Walmart to operate more efficiently
  • The consumerization of IT, and how that drives Clay’s focus on providing intuitive digital tools that enhance the productivity of Walmart’s two million employees
  • The importance of having employees with the right skills and mindset in the right roles, and how Walmart ensures it has the proper skills mix
  • Clay’s three-pronged approach to gaining an understanding of the needs of Walmart’s business and its massive workforce, and how that informs project prioritization within his 10,000-person team
  • The four key elements to creating a healthy culture: transparency, encouraging healthy debate, empowering people to speak up, and celebrating failure
  • How the shift to a product model and end-to-end ownership has improved internal efficiency
  • Walmart’s network of innovation centers, and how they leverage the surrounding ecosystem of academic institutions and startups
  • The key lessons Clay has taken away from the various experiences across his career
  • Walmart’s approach to artificial intelligence and the tangible benefits they are seeing