Tag Archives: IT Strategy

Pawan Verma Leads Customer Experience As CIO And CTO Of Foot Locker

In this interview, Peter high interviews Pawan Verma, Chief Information Officer and Chief Technology Officer of Foot Locker. Among the topics they discuss include:

  • Pawan’s diverse role as Global CIO/CTO, which encompasses overseeing Foot Locker’s global technology function, the digital supply chain, digital marketing and the customer experience across physical and digital touchpoints, and driving loyalty
  • How Foot Locker uses customer journey mapping to activate strong signals and amplify weak signals to better understand the rapidly changing expectations of their customers
  • Why machine learning and data analytics is playing an increasingly important role in enabling rapid decision making, and the ways in which the technical team of data scientists collaborates with the business
  • The three foundational elements of Foot Locker’s customer loyalty strategy, which include (1) engage and earn, (2) redeem, and (3) freshness
  • The customer-facing aspects of Pawan’s responsibilities, and how having end-to-end visibility enables him to find synergies, respond to customers more quickly, and serve them in a more meaningful way
  • Eye on the Trends: artificial intelligence, blockchain, experiential commerce, connectivity and networks

Naresh Shanker, Chief Information Officer of HP Inc.

Peter High interviews Naresh Shanker, CIO of HP Inc. Among the topics they discuss include:

  • The way in which Naresh approached separating HP into HP Inc. and HP Enterprise, including the process he used to define the scope and the five-year roadmap he implemented to transform the company’s focus from hardware transactions to software contracts.
  • The IT changes necessary to complete in the on-demand technology economy, such as moving from systems of record to systems of engagement
  • How they transformed back-office and front-office operations to create a digital experience
  • How they align IT strategy and the business strategy, and the process for developing business cases for where to invest
  • Focus areas for HP Inc. going forward
  • How they re-engineered the CRM system to transform the customer experience

Steve Phillpott, Chief Information Officer of Western Digital

Peter High interviews Steve Phillpott, the CIO of Western Digital. They discuss systems and applications integration, change management, digital capabilities and analytics, among other topics.

Diane Schwarz, VP and Chief Information Officer of Textron Inc.

In this interview, Diane Schwarz discusses World Class IT Principle One, People, World Class IT Principle Three, Project and Portfolio Management, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • How IT is structured within Textron, and how dual reporting structures are used to enable business-unit IT and enterprise-level IT effectively collaborate
  • The criteria that business units use to find a balance between shared services and specialized solutions
  • How Diane’s strategic plan – which focuses on (1) advancing the business, (2) making IT easy, (3) protecting the enterprise, and (4) succeeding with talent – keeps the business units moving in a coordinating direction while allowing variability for specific strategies
  • How Diane uses ideation events and hackathons to drive innovation across the business and provide the environment for employees to grow outside of their comfort zone
  • How IT is made easy by emphasizing communication and maintaining comprehensive knowledge bases on IT tools
  • Diane’s career progression, and why she advises aspiring CIOs to gain experience both inside and outside of IT
  • Eye on the trends: the diffusion of technology through all business functions, and machine learning and artificial intelligence

Paula Tolliver, Chief Information Officer & SVP of Intel

In this interview, Paula Tolliver, discusses World Class IT Principle Four, IT & Business Partnerships, and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • Paula’s decision to move to Intel after 20 years at Dow Chemical
  • IT’s role in the transformation and growth of Intel’s portfolio of products and services
  • How IT’s partnerships with businesses within Intel help shape the products and solutions Intel brings to the market
  • The Intel IT Annual Performance Report
  • Implementing predictive analytics, machine learning, and artificial intelligence to drive efficiency, effectiveness, and value
  • Paula’s career path and the diverse roles that she has held

Kumud Kalia, Senior Vice President & Chief Information Officer of Akamai Technologies

In this interview, Kumud Kalia, Chief Information Officer at Akamai Technologies, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The challenges and advantages of being a CIO in a tech company
  • Agility in a fast-growing, evolving organization verses agility in a mature organization
  • The partnership between Akamai’s IT and product teams in developing and testing new solutions
  • Adding higher value as a CIO: developing internal solutions that can be adopted by the end- customer
  • Driving enterprise strategy by leveraging a culture of expansive thinking
  • Eye on the trends: disrupting infrastructure paradigms

Bridget Engle Named New CIO Of BNY Mellon

Bridget Engle has been named Senior Executive Vice President and Chief Information Officer of BNY Mellonm a global investments company which provides investment management and investment services. Engle will take responsibility of the company’s Client Technology Solutions group, which provides critical technology platforms and applications that support BNY Mellon’s role as the leading provider of technology solutions to the financial markets. She will be responsible for setting the strategic direction and execution of the firm’s technology agenda.

Cathy Bessant, Chief Operations and Technology Officer

In this interview, Cathy Bessant, Chief Operations and Technology Officer, discusses World Class IT Principle One, People; World Class IT Principle Four, IT & Business Partnerships; and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • The necessity of combining technology and operations
  • Responsible automated intelligence
  • Bank of America is not a fintech company
  • Guidelines for maximizing external partnerships
  • Advantages businesses of scale have over startups
  • Balancing innovation and risk
  • The war for talent
  • Talent planning and analysis
  • Cloud security
  • The importance of breadth and depth of experience
  • The impact of board involvement on the individual and the organization

Nick Colisto, Chief Information Officer at Xylem

In this interview, Nick Colisto, CIO of Xylem, discusses World Class IT Principle Four, IT & Business Partnerships and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • Xylem’s transformative journey into a digital business
  • The advantages of evolving from individual systems to platforms
  • Xylem’s Integrated System IT platform that enables customer engagement, operating efficiency, and growth
  • Utilizing technology platforms to serve overall business priorities
  • Xylem’s Five Star Model
  • Methods for gaining insights from within and outside of the organization
  • Xylem’s five strategic priorities
  • The evolving organizational structure of IT
  • Eyes on the trends: IoT for the front office, Iot for the back office, managed services

Tom Miller, CIO at Anthem

In this interview, Tom Miller, CIO of Anthem, discusses World Class IT Principle One and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Transferring knowledge and leadership skills across departments and industries
  • Operating from a master plan to increase agility and support success
  • The importance of customer-centricity both internally and externally
  • Digital trends in healthcare
  • The creation, design, and staffing of Anthem’s Innovation Studio
  • Encouraging innovation and creating value by balancing freedom and a rigorous methodology