Tag Archives: Role of the CIO

Greg Carmichael, President & CEO of Fifth Third Bancorp

In this interview, Greg Carmichael, discusses World Class IT Principle One, People; World Class IT Principle Four, IT & Business Partnerships; and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • The role of technology in Fifth Third’s business-to-business (B2B) and business-to-customer (B2C) relationships
  • Fifth Third’s multi-pronged technology division
  • Firth Third’s three-phrased strategy for developing and delivering new technologies
  • Why CIOs need to know each business within the enterprise
  • Greg’s career path from CIO to CEO

Bill Graff, CIO of Cerner

In this interview, Bill Graff, discusses World Class IT Principle One, People; World Class Principle Four, IT & Business Partnerships; and World Class Principle Five, IT & External Partnerships. Some of the topics discussed include:

  • Bill’s 13-year career path at Cerner
  • The critical skills needed for IT leaders
  • How previously being a part of a revenue-enhancing division of Cerner shaped how Bill runs IT
  • Bill’s purview as CIO: security, data centers, corporate IT, infrastructure, IT finance and governance
  • Advice for scaling quickly: robust processes, internal relationships and external relationships
  • Eye on the trends: public cloud, partnering analytics with artificial intelligence, gamification

Sheila Jordan, SVP & CIO of Symantec

In this interview, Sheila Jordan, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Symantec’s Integrated Cyber Defense Platform
  • Using the integration of acquisitions as an opportunity to transform and simplify
  • End-to-end reference architecture: engineering to frictionless delivery
  • Building an IT workforce: balancing core competencies, augmenting skills, and outsourcing
  • Staying agile with your team to meet shifting priorities and opportunities
  • The IT department as Symantec’s CustomerONE
  • Women in technology
  • The expanding and strengthening role of IT in organizations
  • Broadening your definition of innovation to spur innovation
  • Kumud Kalia, Senior Vice President & Chief Information Officer of Akamai Technologies

    In this interview, Kumud Kalia, Chief Information Officer at Akamai Technologies, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • The challenges and advantages of being a CIO in a tech company
    • Agility in a fast-growing, evolving organization verses agility in a mature organization
    • The partnership between Akamai’s IT and product teams in developing and testing new solutions
    • Adding higher value as a CIO: developing internal solutions that can be adopted by the end- customer
    • Driving enterprise strategy by leveraging a culture of expansive thinking
    • Eye on the trends: disrupting infrastructure paradigms

    CIO-Plus Series Summary in Forbes

    This summary page provides access to the multi-part CIO-Plus series in Forbes
    The CIO-Plus series in Forbes explores the trend of CIOs who are taking on more C-level titles. Most CIOs where many hats. The good news is, those hats are getting more strategic.

    Ann Kono, Partner, Chief Information Officer, and Chief Risk Officer at Ares Management

    In this interview, Ann Kono, Partner, Chief Information Officer, and Chief Risk Officer at Ares Management at Equinix, discussed World Class IT Principle One, People and World Class Principle Five, External Partnerships. She also discussed:

    • The interplay of Ann’s dual role as Chief Information Officer and Chief Risk Officer
    • Data as the primary driver of success
    • Using technology to separate the signal from the noise in data
    • Balancing innovation and risk with a two-bucket approach
    • Creating a collaborative culture to increase innovation
    • The talent challenge
    • Eye on the trends: unified communications, robotics and natural language processing, and data management

    Brian Lillie, Chief Customer Officer and Executive Vice President of Technology Services at Equinix

    In this interview, Brian Lillie, Chief Customer Officer and Executive Vice President of Technology Services at Equinix, discussed World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. He also discussed:

    • Back office verses front office CIOs
    • The Four Pillars of CIO Excellence
    • Shadow IT as a signifier of service gaps
    • Eye on the Trends: artificial intelligence, big data, software defined networking

    Mike Keller, CIO at Nationwide

    In this interview, Mike Keller, CIO of Nationwide, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Nationwide’s One-Brand alignment
    • IT’s role in Nationwide’s initiatives to simplify, modernize, and reinvent their core businesses
    • Optimizing for both business intimacy and economies of scale
    • Vendor goverance
    • Workforce planning for developing and transitioning team members for evolving organizations
    • The opportunities provided by a long tenure as CIO
    • Leadership strategies for creating an environment of learning, collaboration, and innovation
    • Executive development and internal rotational development
    • Columbus 2020: a private/public partnership to encourage economic development
    • Eye on the trends: autonomous vehicles, the sharing economy, smart mobility

    Bill Miller, CIO & SVP at NetApp

    In this interview, Bill Miller, CIO of NetApp discusses World Class IT Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • Bill’s role in NetApp’s transformation from a data storage to a data management company
    • NetApp’s internal product testing initiatives: Customer-1 and NetApp on NetApp
    • The development of NetApp’s Data Fabric for seamlessly managing data
    • The valuable feedback loop created when your CIO or IT peers are your customers
    • How a culture of fraternity and flexibility encourages innovation
    • The three topics on every CIO’s mind
    • The importance of civility and collaboration for successfully running an IT department in a tech organization
    • Pre-working the First 100 Days plan
    • Eye on the Trends: Companies utilizing a hybrid of cloud-based utilities; Pay-as-you-go cloud model

    Board-Level CIO Series Summary in Forbes

    This summary page provides access to the multi-part Board-Level CIO series in Forbes
    The Board-Level CIO series in Forbes explores what the CIOs at some of the world’s most recognizable firms did that led to inclusion of the CIO seat at the organization’s board