Tag Archives: Role of the CIO

How Alvina Antar And Zuora Drive The Subscription Economy

Peter High interviews Alvina Antar, the Chief Information Officer of Zuora. They discuss Zuora’s goal to enable all companies to be successful in the Subscription Economy, Alvina’s personal relationships with innovative CIOs, the evolution of the CIO role, among other topics.

Simultaneously The CIO And CDO Of Dell And VMware – Bask Iyer Does It All

Peter High interviews Bask Iyer the Executive Vice President of Dell Digital and the Chief Information and Chief Digital Officer of Dell and VMware. They discuss the importance of having the right people and processes in place when making a digital transformation, the differences in implementing the digital transformations at a Silicon Valley company such as VMware versus a company that is an order of magnitude larger in Dell, the value of the IoT, among other topics.

The CEO Of GE Digital On What Is Next For The Industrial Icon

Peter High interviews Bill Ruh, the Chief Executive Officer of GE Digital and the Chief Digital Officer or General Electric. They discuss the importance of blending new talent with existing employees so both sides can learn, how digital and new technology is impacting business models in all sectors, especially the industrial sector, the different steps of GE’s digital transformation, among other topics.

From CIO To Venture Capitalist: Gary Reiner’s Journey From GE To General Atlantic

Peter High interviews Gary Reiner, an Operating Partner at General Atlantic. They discuss the evolution of the CIO role, the benefits and challenges of machine learning, the perspective Gary gains from serving on multiple boards, among other topics.

Tom Keiser: From CIO Of Gap And Limited Brands To COO of Zendesk

In this interview, Peter High interviews Tom Keiser, the Chief Operating Officer of Zendesk. They discuss Tom’s transition to the COO role, Zendesks investment in AI and machine learning, ways in which the CIO has been reinvigorated, among other topics.

One Of The Earliest Board-Level CIOs Reflects On Her Journey

In this interview, Peter High interviews Cathie Kozik, the Senior Vice President and Chief Information Officer of PSAV. They discuss Cathie’s gains from serving on a board, her perspective on women’s disappointing lack of involvement in IT, the importance of business experience among IT professionals, among other topics.

Board-Level CIO Series Summary in Forbes

This summary page provides access to the multi-part Board-Level CIO series in Forbes
The Board-Level CIO series in Forbes explores what the CIOs at some of the world’s most recognizable firms did that led to inclusion of the CIO seat at the organization’s board

After Five Years Of Transformation, GM CIO Randy Mott Has The Company Primed For Innovation

In this interview, Peter High interviews Randy Mott, CIO of General Motors. They discuss the perspective Randy gains from serving on a board, his perspective on autonomous vehicles and disruption in the auto industry, the strategic importance of GM’s innovation centers, among other topics.

7-Eleven CDO And CIO Creates Experiences Of The Future For Customers

In this interview, Peter high interviews Gurmeet Singh, Senior Vice President, Chief Digital Officer, and Chief Information Officer of 7-Eleven. Among the topics they discuss include:

  • 7-Eleven’s multi-year journey to become a digitally-enabled organization, including Gurmeet’s “full stack transformation” approach which encompasses consumer-facing technology, back-end technology, infrastructure, and the organizational stack
  • How digital is a strategic pillar at 7-Eleven, mandated directly by the CEO
  • The critical importance of technical talent to 7-Eleven’s future, and Gurmeet’s strategy for attracting top talent – such as highlighting his credibility as a leader and telling a compelling story
  • The ways in which Gurmeet is redefining convenience with software, such as the recognition that the closest store to a customer is the phone in their pocket, and 7-Eleven’s use of APIs and new interfaces to create delightful experiences
  • The expansion of 7-Eleven’s loyalty program from its initial focus on beverages to as a full-fledged loyalty offering that is available on mobile, web, digital loyalty card, and even chatbot
  • 7-Eleven’s approach to experimenting with emerging technologies, including their distinction between technologies that are ready to scale and technologies that are still in the proof of concept phase, a new R&D center, and a CTO function that reports to Gurmeet

Pawan Verma Leads Customer Experience As CIO And CTO Of Foot Locker

In this interview, Peter high interviews Pawan Verma, Chief Information Officer and Chief Technology Officer of Foot Locker. Among the topics they discuss include:

  • Pawan’s diverse role as Global CIO/CTO, which encompasses overseeing Foot Locker’s global technology function, the digital supply chain, digital marketing and the customer experience across physical and digital touchpoints, and driving loyalty
  • How Foot Locker uses customer journey mapping to activate strong signals and amplify weak signals to better understand the rapidly changing expectations of their customers
  • Why machine learning and data analytics is playing an increasingly important role in enabling rapid decision making, and the ways in which the technical team of data scientists collaborates with the business
  • The three foundational elements of Foot Locker’s customer loyalty strategy, which include (1) engage and earn, (2) redeem, and (3) freshness
  • The customer-facing aspects of Pawan’s responsibilities, and how having end-to-end visibility enables him to find synergies, respond to customers more quickly, and serve them in a more meaningful way
  • Eye on the Trends: artificial intelligence, blockchain, experiential commerce, connectivity and networks