Tag Archives: Talent Management

$18B Southern Glazer’s Wine And Spirits’ CIO Drives Excellent Digital Customer Experience

Peter High interviews Ann Dozier, the Senior Vice President and Chief Information Officer at Southern Glazer’s Wine and Spirits. They discuss how digital has played a key role in hiring and retaining talent, how the two IT teams from Legacy Glazer’s and Legacy Southern were combined following the merger, Ann’s view on AI and business intelligence, among other topics.

Simultaneously The CIO And CDO Of Dell And VMware – Bask Iyer Does It All

Peter High interviews Bask Iyer the Executive Vice President of Dell Digital and the Chief Information and Chief Digital Officer of Dell and VMware. They discuss the importance of having the right people and processes in place when making a digital transformation, the differences in implementing the digital transformations at a Silicon Valley company such as VMware versus a company that is an order of magnitude larger in Dell, the value of the IoT, among other topics.

The Most Influential Person In UK IT Discusses Digital Transformation

Peter High interviews Mayank Prakash, the Chief Digital and Information Officer of the United Kingdom’s Department of Work and Pensions. They discuss Mayank’s view on the bi-modal approach, Mayank’s reasons for leaving the private sector, how the DWP uses diverse user personas to ensure it meets the needs of over 22 million British citizens, among other topics.

The CEO Of GE Digital On What Is Next For The Industrial Icon

Peter High interviews Bill Ruh, the Chief Executive Officer of GE Digital and the Chief Digital Officer or General Electric. They discuss the importance of blending new talent with existing employees so both sides can learn, how digital and new technology is impacting business models in all sectors, especially the industrial sector, the different steps of GE’s digital transformation, among other topics.

One Of The Earliest Board-Level CIOs Reflects On Her Journey

In this interview, Peter High interviews Cathie Kozik, the Senior Vice President and Chief Information Officer of PSAV. They discuss Cathie’s gains from serving on a board, her perspective on women’s disappointing lack of involvement in IT, the importance of business experience among IT professionals, among other topics.

7-Eleven CDO And CIO Creates Experiences Of The Future For Customers

In this interview, Peter high interviews Gurmeet Singh, Senior Vice President, Chief Digital Officer, and Chief Information Officer of 7-Eleven. Among the topics they discuss include:

  • 7-Eleven’s multi-year journey to become a digitally-enabled organization, including Gurmeet’s “full stack transformation” approach which encompasses consumer-facing technology, back-end technology, infrastructure, and the organizational stack
  • How digital is a strategic pillar at 7-Eleven, mandated directly by the CEO
  • The critical importance of technical talent to 7-Eleven’s future, and Gurmeet’s strategy for attracting top talent – such as highlighting his credibility as a leader and telling a compelling story
  • The ways in which Gurmeet is redefining convenience with software, such as the recognition that the closest store to a customer is the phone in their pocket, and 7-Eleven’s use of APIs and new interfaces to create delightful experiences
  • The expansion of 7-Eleven’s loyalty program from its initial focus on beverages to as a full-fledged loyalty offering that is available on mobile, web, digital loyalty card, and even chatbot
  • 7-Eleven’s approach to experimenting with emerging technologies, including their distinction between technologies that are ready to scale and technologies that are still in the proof of concept phase, a new R&D center, and a CTO function that reports to Gurmeet

A CIO Hall Of Famer’s Approach To Machine Learning

In this interview, Peter High speaks with Dan Olley, Chief Technology Officer and Executive Vice President of Product Development at Elsevier. Among the topics they discuss include:

  • An overview of Elsevier’s business, including its focus on the legal field, the academic and health research fields, the business risk and financial fields, and their exhibitions business
  • Dan’s responsibilities as CTO, which include customer-facing responsibilities such as overseeing product development, as well as more traditional responsibilities such as applying technology to internal efficiency as well as revenue generation
  • Dan’s perspective on our rapidly accelerating digital world and the emerging symbiotic era, where intelligent conversational interfaces, mixed reality, and other technologies essentially eliminate the boundary between man and machine
  • The implications of machine learning at Elsevier, such as how it has enabled the creation of a new generation of products that move beyond providing static information and in to real-time recommendation and decision support
  • Dan’s perspective on the human element of AI, such as the idea that the human-machine system becomes greater than the sum of its parts, how digital intelligence can augment human decision making, and how Elsevier creates cross-functional teams with the necessary skills
  • How Dan’s background in agile development prepared him for his current customer-facing responsibilities, and his belief that customers must be embedded in the development process
  • How Dan aligns the fast moving R&D function with the broader, more traditional organizational strategy

Alphabet’s Moonshot Factory And Stephen Gillett Create Chronicle To Revolutionize CyberSecurity

Peter High interviews Stephen Gillett, Co-Founder and CEO of Chronicle. Among the topics they discuss include:

  • Stephen’s transition from Symantec to Google/Alphabet, including how his original role as Entrepreneur-in-Residence at GV led to his work with their moonshot factory, X
  • X’s process for identifying which moonshots to pursue, which include (1) addressing a huge problem, (2) employing a radical solution, and (3) using relatively feasible technology
  • Stephen’s ambition to work on an ambitious enterprise security project, and how that led to a cybersecurity project within X that resulted in Chronicle
  • A high level overview of Chronicle, which will offer an intelligence and analytics platform to help enterprises manage their own security-related data, and a malware intelligence service
  • The benefits of being an Alphabet company, including the ability to leverage Google’s infrastructure and machine learning expertise, their ability to attract talent, and the credibility they have with potential customers
  • Stephen’s diverse career and how that prepared him to be a CEO, such as honing the ability to see things from a holistic perspective, which is one of the advantages IT has over many other functions within an organization
  • Stephen’s perspective on digital, having been one of the first executive to carry the digital title, such as how digital can be applied to internal operations as well as to the customer experience

$6B Magellan Health’s CIO And CTO Drives A Humanized Digital Experience

Peter High interviews Srini Koushik, CIO and CTO of Magellan Health. Among the topics they discuss include:

  • An overview of Magellan’s business, including its two primary growth platforms: healthcare and pharmacy benefits management
  • Magellan’s Massive Transformative Purpose of “Leading humanity to healthy, vibrant lives,” and how that leads them to unconventional but extremely impactful offerings such as Magellan Complete Care, a first-of-its-kind benefits plan aimed at the seriously mentally ill in Florida, or managing specialty care
  • How Srini leverages innovative organizational techniques and emerging technologies to compete with larger healthcare companies, a concept he calls Exponential IT. Some examples of this include leveraging cloud services instead of building solutions in-house, adopting platforms its employees were already familiar with such as Workplace by Facebook to reduce training needs and facilitate adoption, and building solutions for tomorrow’s technology like 5G, instead of yesterday’s technology
  • How operating in a high-touch industry that requires the company to be empathetic and sensitive to the needs of its customers has shaped its approach to digital
  • The unique perspective on technology that Srini has developed over his career, which includes both time at large companies like IBM, Hewlett Packard, Nationwide, as well as entrepreneurial experience as CEO of a startup

Vince Campisi Drives Digital Offense and Defense at United Technologies

Peter High interviews Vince Campisi, SVP Digital and CIO of United Technologies. Among the topics they discuss include:

  • How United Technologies approaches IT and digital in a way that maximizes synergies
  • How IT and digital are organized and governed within the organization
  • How United Technologies manages offensive and defensive capabilities
  • How United Technologies organizes its innovation functions into United Technologies Digital and United Technologies Research Center
  • United Technologies Digital Accelerator in Dumbo Brooklyn, how priorities are set, and the unique processes they employ
  • Vince’s perspective on the advantages of companies operating at scale, versus the advantages of a digitally native organization
  • How United Technologies manages cybersecurity risk as an increasing number of its products are connected to the IoT