Tag Archives: Talent Management

7-Eleven CDO And CIO Creates Experiences Of The Future For Customers

In this interview, Peter high interviews Gurmeet Singh, Senior Vice President, Chief Digital Officer, and Chief Information Officer of 7-Eleven. Among the topics they discuss include:

  • 7-Eleven’s multi-year journey to become a digitally-enabled organization, including Gurmeet’s “full stack transformation” approach which encompasses consumer-facing technology, back-end technology, infrastructure, and the organizational stack
  • How digital is a strategic pillar at 7-Eleven, mandated directly by the CEO
  • The critical importance of technical talent to 7-Eleven’s future, and Gurmeet’s strategy for attracting top talent – such as highlighting his credibility as a leader and telling a compelling story
  • The ways in which Gurmeet is redefining convenience with software, such as the recognition that the closest store to a customer is the phone in their pocket, and 7-Eleven’s use of APIs and new interfaces to create delightful experiences
  • The expansion of 7-Eleven’s loyalty program from its initial focus on beverages to as a full-fledged loyalty offering that is available on mobile, web, digital loyalty card, and even chatbot
  • 7-Eleven’s approach to experimenting with emerging technologies, including their distinction between technologies that are ready to scale and technologies that are still in the proof of concept phase, a new R&D center, and a CTO function that reports to Gurmeet

A CIO Hall Of Famer’s Approach To Machine Learning

In this interview, Peter High speaks with Dan Olley, Chief Technology Officer and Executive Vice President of Product Development at Elsevier. Among the topics they discuss include:

  • An overview of Elsevier’s business, including its focus on the legal field, the academic and health research fields, the business risk and financial fields, and their exhibitions business
  • Dan’s responsibilities as CTO, which include customer-facing responsibilities such as overseeing product development, as well as more traditional responsibilities such as applying technology to internal efficiency as well as revenue generation
  • Dan’s perspective on our rapidly accelerating digital world and the emerging symbiotic era, where intelligent conversational interfaces, mixed reality, and other technologies essentially eliminate the boundary between man and machine
  • The implications of machine learning at Elsevier, such as how it has enabled the creation of a new generation of products that move beyond providing static information and in to real-time recommendation and decision support
  • Dan’s perspective on the human element of AI, such as the idea that the human-machine system becomes greater than the sum of its parts, how digital intelligence can augment human decision making, and how Elsevier creates cross-functional teams with the necessary skills
  • How Dan’s background in agile development prepared him for his current customer-facing responsibilities, and his belief that customers must be embedded in the development process
  • How Dan aligns the fast moving R&D function with the broader, more traditional organizational strategy

Alphabet’s Moonshot Factory And Stephen Gillett Create Chronicle To Revolutionize CyberSecurity

Peter High interviews Stephen Gillett, Co-Founder and CEO of Chronicle. Among the topics they discuss include:

  • Stephen’s transition from Symantec to Google/Alphabet, including how his original role as Entrepreneur-in-Residence at GV led to his work with their moonshot factory, X
  • X’s process for identifying which moonshots to pursue, which include (1) addressing a huge problem, (2) employing a radical solution, and (3) using relatively feasible technology
  • Stephen’s ambition to work on an ambitious enterprise security project, and how that led to a cybersecurity project within X that resulted in Chronicle
  • A high level overview of Chronicle, which will offer an intelligence and analytics platform to help enterprises manage their own security-related data, and a malware intelligence service
  • The benefits of being an Alphabet company, including the ability to leverage Google’s infrastructure and machine learning expertise, their ability to attract talent, and the credibility they have with potential customers
  • Stephen’s diverse career and how that prepared him to be a CEO, such as honing the ability to see things from a holistic perspective, which is one of the advantages IT has over many other functions within an organization
  • Stephen’s perspective on digital, having been one of the first executive to carry the digital title, such as how digital can be applied to internal operations as well as to the customer experience

$6B Magellan Health’s CIO And CTO Drives A Humanized Digital Experience

Peter High interviews Srini Koushik, CIO and CTO of Magellan Health. Among the topics they discuss include:

  • An overview of Magellan’s business, including its two primary growth platforms: healthcare and pharmacy benefits management
  • Magellan’s Massive Transformative Purpose of “Leading humanity to healthy, vibrant lives,” and how that leads them to unconventional but extremely impactful offerings such as Magellan Complete Care, a first-of-its-kind benefits plan aimed at the seriously mentally ill in Florida, or managing specialty care
  • How Srini leverages innovative organizational techniques and emerging technologies to compete with larger healthcare companies, a concept he calls Exponential IT. Some examples of this include leveraging cloud services instead of building solutions in-house, adopting platforms its employees were already familiar with such as Workplace by Facebook to reduce training needs and facilitate adoption, and building solutions for tomorrow’s technology like 5G, instead of yesterday’s technology
  • How operating in a high-touch industry that requires the company to be empathetic and sensitive to the needs of its customers has shaped its approach to digital
  • The unique perspective on technology that Srini has developed over his career, which includes both time at large companies like IBM, Hewlett Packard, Nationwide, as well as entrepreneurial experience as CEO of a startup

Vince Campisi Drives Digital Offense and Defense at United Technologies

Peter High interviews Vince Campisi, SVP Digital and CIO of United Technologies. Among the topics they discuss include:

  • How United Technologies approaches IT and digital in a way that maximizes synergies
  • How IT and digital are organized and governed within the organization
  • How United Technologies manages offensive and defensive capabilities
  • How United Technologies organizes its innovation functions into United Technologies Digital and United Technologies Research Center
  • United Technologies Digital Accelerator in Dumbo Brooklyn, how priorities are set, and the unique processes they employ
  • Vince’s perspective on the advantages of companies operating at scale, versus the advantages of a digitally native organization
  • How United Technologies manages cybersecurity risk as an increasing number of its products are connected to the IoT

Manjit Singh, Chief Information Officer of The Clorox Company

Peter High interviews Manjit Singh, CIO of The Clorox Company. Among the topics they discuss include:

  • Clorox’s increasing focus on developing direct relationships with the end-customer, and the ways in which this is enabled such as enhanced understanding of the customer journey through digital marketing as well as direct shipping enabled through supply chain efficiencies
  • The techniques Clorox uses to build consumer journey maps, and the ways in which their brands use the consumer journey maps to determine how and where to engage
  • The ways in which IT immerses itself in the day-to-day operations of different groups so that they can better understand their challenges and thus better serve them
  • Clorox’s focus on data and analytics, and the focus on helping groups find the right data sets rather than just analyzing as much data as possible
  • How and why the IT team has gotten involved in new product innovation, especially in the early stages
  • The skill mix changes required for Clorox to reach its goals, and the ways in which they bring in people with new skills or perspective
  • Eye on the Trends: AI/ML, Agile, DevOps, IoT, Connectivity

Steve Phillpott, Chief Information Officer of Western Digital

Peter High interviews Steve Phillpott, the CIO of Western Digital. They discuss systems and applications integration, change management, digital capabilities and analytics, among other topics.

Diane Schwarz, VP and Chief Information Officer of Textron Inc.

In this interview, Diane Schwarz discusses World Class IT Principle One, People, World Class IT Principle Three, Project and Portfolio Management, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • How IT is structured within Textron, and how dual reporting structures are used to enable business-unit IT and enterprise-level IT effectively collaborate
  • The criteria that business units use to find a balance between shared services and specialized solutions
  • How Diane’s strategic plan – which focuses on (1) advancing the business, (2) making IT easy, (3) protecting the enterprise, and (4) succeeding with talent – keeps the business units moving in a coordinating direction while allowing variability for specific strategies
  • How Diane uses ideation events and hackathons to drive innovation across the business and provide the environment for employees to grow outside of their comfort zone
  • How IT is made easy by emphasizing communication and maintaining comprehensive knowledge bases on IT tools
  • Diane’s career progression, and why she advises aspiring CIOs to gain experience both inside and outside of IT
  • Eye on the trends: the diffusion of technology through all business functions, and machine learning and artificial intelligence

Thaddeus Arroyo, CEO of AT&T Business

In this interview, Thaddeus discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • The progression of Thaddeus’ career through a variety of roles in many industries
  • The value AT&T Business provides customers and Thaddeus’ role as CEO
  • Shift of AT&T business from hardware appliances to software, and the resulting change to the organizational structure (and CIO role)
  • The changing role of the CIO from integrator and enabler to transformation leader, and how business leaders can use innovation as a disruptive tool
  • How the company drives itself to innovate, despite being in an industry with a high barrier to entry
  • The mindset successful CIOs of the future need to have to help their business partners and customers thrive
  • AT&T’s network of innovation centers

Yoshua Bengio, Professor of Computer Science at the University of Montreal, Co-Founder of Element AI

In this interview, Yoshua Bengio, discusses World Class IT Principle One, People, and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • Supervised verses unsupervised deep learning
  • The heart of deep learning: disentangled representations
  • The genesis and mission of Element AI
  • Exploratory AI research verses applied AI research
  • The development of the Montreal Institute of Learning Algorithms (MILA)
  • The significance Yoshua places on supportive and collaborative cultures
  • The evolution of AI in Montreal
  • Yoshua’s concerns bout lethal autonomous weapons (LAWs)