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Blue Shield of California EVP of Customer Experience & CIO Michael Mathias November 18, 2019 Michael Mathias is the Chief Information Officer and Executive Vice President of Customer Experience at Blue Shield of California, a 4.4 million-member not-for-profit health plan that serves California from the commercial, individual, and government markets. In the customer service executive role, Michael oversees all aspects of the company’s business operations, and he leads the team responsible for delivering customer services. On the technology side, Michael leads a 1,200 person team in 18 locations across California that manage the company’s information technology infrastructure and the software and hardware platforms for the entire enterprise. Prior to joining Blue Shield of California, Michael was the CIO of Aetna.