Lessons from implementing a 'Customer Zero' program
Leading B2B technology firms have become the first and best customers of their products in order to accelerate innovation and enhance go-to-market capabilities, customer stickiness, and market insight. In his latest for CIO.com, Chris Davis shares key lessons he has learned by working on these projects.
How Strategy Drives Innovation at Wells Fargo and The Washington Post
April 22, 2021
Shailesh Prakash is the Chief Information Officer and Chief Product Officer of The Washington Post. On the CIO side of his role, Shailesh leads the company’s technology teams, and on the product engineering side of his role, he is focused on digital innovation and the company’s subscription platform. Prior to joining the Post, Shailesh was the Vice President of Engineering at Sears Holding Corporation.
Chintan Mehta is the Executive Vice President, CIO and Head of Digital, Technology, and Innovation at Wells Fargo, a Fortune 100 bank with revenues exceeding $100 billion annually. Prior to joining Wells Fargo, Chintan was the Group Vice President and Chief Technology Officer at Walgreens.