• Leveraging Business Capabilities for Strategic Planning

    Changing how IT goes to market with a common language for business improvement.
    learn more
  • Results Driven, Relationship Oriented

    about us
  • Technovation Podcast With Walmart CIO, Clay Johnson

    Listen to the interview
  • Forbes 2019 CIO Summit

    Forbes CIO Summit gathers the most influential of leaders to explore today’s biggest technological challenges, foster deep collaboration and generate new ideas. It has never been a better or more challenging time to be a Chief Information Officer.
    View Event

Strategy Development

  • Corporate Strategy Development
  • Innovation
  • M&A Evaluation & Due Dilligence
  • Business Capabilities
  • Product Strategy
  • Data Strategy
  • Customer Experience / Loyalty Strategy

Strategy Operationalization

  • Strategic Governance & Portfolio Management
  • Change Management
  • International Expansion
  • Omni-channel Program Orchestration
  • Performance Management
  • M&A Integrations

Operating Model Agility

  • Org Structure & Design
  • Agile Transformation
  • Talent Strategy
  • Capability-Driven Team Model
  • Cultural & Organizational Agility
  • Business Process Optimization

Digital & Technology Transformation

  • Digital Maturity Assessment
  • World Class IT Maturity (WCIT)
  • Enterprise Architecture Strategy

Executive Leadership Advisory

  • CXO Advisory (Retainer/Networking)
  • Strategy Development

  • Strategy Operationalization

  • Operating Model Agility

  • Digital & Technology Transformation

  • Executive Leadership Advisory

Arrow Capabilities
Play icon
Blue Shield of California EVP of Customer Experience & CIO Michael Mathias November 18, 2019 Michael Mathias is the Chief Information Officer and Executive Vice President of Customer Experience at Blue Shield of California, a 4.4 million-member not-for-profit health plan that serves California from the commercial, individual, and government markets. In the customer service executive role, Michael oversees all aspects of the company’s business operations, and he leads the team responsible for delivering customer services. On the technology side, Michael leads a 1,200 person team in 18 locations across California that manage the company’s information technology infrastructure and the software and hardware platforms for the entire enterprise. Prior to joining Blue Shield of California, Michael was the CIO of Aetna.

Interested in working together?

We’d love to hear from you.
contact us

Contact Us

Icon

Thank you for your submission

We will get back to you as soon as possible. Back to site