If an operating model defines how an organization positions people, process, and technology to deliver customer value, then companies with an AI-first operating model are those that prioritize the use of AI to weave more intelligence and automation into the firm’s products, processes, and experiences.

On October 21 from Noon to 3:00 p.m. ET, global technology executives, entrepreneurs, investors, and CEOs will gather virtually to discuss the ways in which data is enabling agility and fueling transformation efforts across industries.

The current environment, shaped by a global health crisis and related economic uncertainty, is recognized as a "digital change accelerator extraordinaire." That means strategic organizational change management and agility have never been more important.

Leading B2B technology firms have become the first and best customers of their products in order to accelerate innovation and enhance go-to-market capabilities, customer stickiness, and market insight. In his latest for CIO.com, Chris Davis shares key lessons he has learned by working on these projects.

Nick discusses the company's focus on driving integrated, seamless, and frictionless experiences to both the automotive and the consumer markets. He also shares IT's four S’s: To make technology simpler, smarter, scalable, and secure.