AI-first or nothing

September 21, 2020
BY Mike Bertha
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If an operating model defines how an organization positions people, process, and technology to deliver customer value, then companies with an AI-first operating model are those that prioritize the use of AI to weave more intelligence and automation into the firm’s products, processes, and experiences. Data gathered from 100+ global CIOs at the Metis Strategy Digital Symposium in July 2020 personifies the trend toward AI-first operating models: 66% of CIOs stated that they have teams focused on identifying AI use cases, conducting pilots and scaling those cases that improve outcomes. Of the CIOs who do not currently have resources focused on this, roughly 60% indicated it is on their roadmap. In our work with Fortune 500 companies, we have identified common characteristics among organizations that successfully navigate the shift to AI-first. Below are a series of smart first steps digital leaders can take to initiate, accelerate, or course correct their AI transformation.

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