Change Management

Information Services and Professional Services Industries
Icon-
Situation
An information services company sought to redesign its technology organization to align it more closely with the firm's business divisions
Icon-
Approach
Metis Strategy used elements of Kotter's 8-step change model to design a future-state vision for organizational change and develop a change management plan
Icon-
Outcome
Established an accountability framework tying critical change activities to senior client leadership and provided a change management roadmap detailing key activities, dependencies, and risks for organizational transformation

Situation

Often, Metis Strategy’s work on change management has been part of a client’s broader operating model, organizational change or transformation efforts.

A large information services and publishing company sought to redesign its technology organization to more closely align it with business units  and adopt a geographic footprint strategy that would sustain future growth. The client hired Metis Strategy to develop an accountability framework and change management roadmap.

In another case, a global professional services company hired Metis Strategy to investigate the value of creating an Enterprise Office of the CIO (OCIO) and Program Management Office across the the firm’s individual operating companies and IT departments.

Approach

In both cases, Metis Strategy used elements of Kotter’s 8-Step change model to design a future-state vision for organizational change and develop a change management plan:

  • Creating a Climate for Change: Agree on the key problem(s) and desired future-state goals, determine the execution task force for change, and agree on the desired future-state operating models
  • Engaging and Enabling the Organization: Identify and act on change activities (e.g. training for teams), communicate change to key stakeholders in the organization, and develop further proof points of the new operating or business model’s success
  • Implementing and Sustaining Change: Institutionalize change (including cultural change) within the broader organization and develop strategies to ensure that there is continuous learning (e.g. knowledge sharing) and that change is regularly measured

Outcome

For the information services company, Metis Strategy established a responsibility and accountability framework that tied critical change activities to senior client leadership. It also provided the client with a change management roadmap detailing the transformation’s key activities, dependencies, and risks.

In the case of the global professional services company, Metis Strategy developed a comprehensive business case for establishing the Enterprise CIO and Program Management offices and created an organizational change management plan and maturity model to help the client measure progress during the transformation.