Thanks to all who attended the Metis Strategy Digital Symposium. Amid a backdrop of economic and geopolitical uncertainty, technology leaders highlighted the need for increased agility as their organizations implement new ways of working and develop technology-led business models. Collaborating more than ever with peers in the C-suite, CIOs today are using data and digital tools to deliver continuous value to customers and to evolve product and service offerings as customer needs and expectations change. 

Below are highlights from the event. Stay tuned to the Metis Strategy YouTube channel and Technovation podcast in the coming weeks for full recordings of individual panel discussions. 

Technology becomes key to understanding the customer journey  

At our February event, attendees noted that customer centricity has been the biggest driver of impact and performance at their organizations. That trend continues as new technology-led business models create opportunities for organizations to better understand customer journeys and deliver continuous value. Mamatha Chamarthi, Head of Software Business and Product Management P&L at Stellantis, explained how the automotive industry’s shift to software-defined vehicles has given the organization a chance to understand the customer journey from pre-sale to ownership while providing opportunities to deliver on-demand features and continuous updates past the point of a vehicle’s production. By transitioning the business model from a one-time purchase to a services and subscription model, Chamarthi’s team is able to generate a recurring revenue stream and deliver continuous, personalized value to customers. 

Ather Williams, EVP and Head of Strategy, Digital, and Innovation at Wells Fargo, is navigating a massive change in the financial services industry as customers increasingly adopt digital and mobile platforms and seek new experiences in how they manage their finances. That has driven a mindset shift internally as leaders place greater emphasis on customer journeys. 

In an age where customers have higher expectations about their digital experiences than ever before, organizations must adopt an agile mindset so that they can evolve with their customers and take a customer-focused view of value delivery, said Prakash Kota, CIO at Autodesk. Technology teams increasingly look at problems with a customer lens rather than an engineering lens, thinking about where there are opportunities to remove friction.

Training programs aim to build skills, foster new mindsets  

To remain competitive in the product-oriented digital future, companies will require leaders with a still-rare combination of business acumen, technology savvy, and leadership skills. To develop “bilingual experts” who are equally comfortable with business and technology and who reflexively think about how technology can be used to create new capabilities, Vipin Gupta, Chief Innovation and Digital Officer at Toyota Financial Services, established the TFS Digital Academy. The program aims not only to equip participants with needed IT skills, but also to embrace a product mindset and think about the how the company’s financial services capabilities can be continually assembled and improved.

While fostering a digital mindset is essential, so is ensuring teams have the necessary skills to take advantage of new technologies. This remains a challenge. More than 35% of attendees said a lack of needed skills was the biggest challenge to adopting cloud, for example. To address the skills shortage and foster a market for new talent, Google Cloud CEO Thomas Kurian noted that the company has committed to train 40 million developers with hands-on skills training and certification opportunities.  

Attendees cited lack of needed skills as the biggest impediment to cloud adoption.

Leaders take an ecosystem approach to innovation 

Gone are the days in which corporate innovation happened in a silo. Today, the ability to innovate is an enterprise-wide imperative, and leaders are eager to explore the ways in which technology can deliver new and surprising value. Technology leaders play the role of strategic influencer in this new innovation ecosystem, identifying new opportunities, engaging colleagues and partners, and aligning innovation activities with the broader corporate strategy.  

At Land O’Lakes, Chief Technology Officer Teddy Bekele is creating a “farm-to-fork” innovation ecosystem. By using technology as a backbone to achieve the company’s mission to feed a growing population, Bekele seeks opportunities to “excite the value chain” and develop ideas that can positively impact stakeholders across the business. “If technology isn’t driving value in the business, we’re just a cost center,” Bekele said. At Land O’Lakes, technology is now the center of the business, and product teams are focused on delivering tangible impact. 

Innovation has allowed technology leaders to gain more strategic influence in the C-suite as well. At Thermo Fisher, Chief Information Officer Ryan Snyder works closely with the company’s CEO and the Chief Strategy Officer to make sure initiatives his team are passionate about get woven into the company’s strategy. Innovation needs to be “super connected to strategy being set by company leadership,” he said, and the approach to innovation must be aligned with where the company is heading. 

Economic and geopolitical upheaval sharpen focus on resilience, risk reduction 

Facing economic challenges, geopolitical uncertainty, and ongoing supply chain constraints, companies are turning to technology to drive operational efficiency, reduce risk, and build resilience across the organization. CIOs across industries noted that they are digitizing supply chain operations for greater visibility, leveraging analytics to better understand customers, and re-evaluating global talent footprints.

More than half of attendees noted they are exploring new locations for talent.

In a poll, more than half of attendees noted they are exploring new locations for talent both domestically and abroad, and nearly 30% said they were outsourcing more talent to locations where their organizations have an existing presence. Chris Drumgoole, Chief Operating Officer at DXC Technology, said the company is discussing ways to reduce single-country risk and has placed increasing focus on resilience across operations. 

“Operationalizing culture” becomes a competitive advantage 

As technology leaders take on expanded roles in the C-suite, tangible value delivery and operational excellence take on even greater importance. Jeff Smith, Chief Operating Officer at World Fuel Services, remarked that the only unique attribute about a company is its culture, and that competitive advantage can be gained by learning how to operationalize it. To achieve this, Smith’s team defined 30 cultural practices, the majority of which could be scaled globally. He created measurements for both operations and leadership, conducted leadership maturity assessments, and even created a “Bureaucracy Mass Index” showing the ratio of leaders and managers to “doers.”

Chris Drumgoole of DXC noted the increased adoption of more customer-focused metrics over traditional IT metrics in order to better understand the customer experience. The company sends a Net Promoter Score survey out each month that creates a regular flow of feedback and data. He and Smith both underscored the need for clear-eyed, tangible metrics – that which gets measured gets done – and to embrace opportunities for continuous improvement.

May 19, 2022
11 a.m. – 2 p.m. EDT

Our next Digital Symposium is just around the corner. Join us on May 19 as industry leaders and technology executives share their perspectives on fostering innovative cultures, scaling transformation initiatives, and navigating geopolitical uncertainty, among other topics.

CIOs and other technology leaders, register here to reserve your spot today. We look forward to seeing you!

(Click here for highlights from our most recent Digital Symposium, and stay tuned to our YouTube channel for videos of our panel discussions.)


11:00 – 11:10 a.m.

Welcome and Introductions

Welcome and introduction to the Metis Strategy team.

Peter High, President, Metis Strategy


11:10-11:30 a.m.

Conversation with former President of Mexico Vicente Fox

Pres. Vicente Fox, fmr. President, Mexico

Peter High, President, Metis Strategy


11:30-11:50 a.m.

Building Talent for Digital Operating Models

Mamatha Chamarthi, Head of Software Business and Product Management P&L, Stellantis

Vipin Gupta, Chief Innovation and Digital Officer, Toyota Financial Services

Moderated by Michael Bertha, Vice President & Central Office Lead, Metis Strategy


11:50 a.m. – 12:05 p.m.

Entrepreneur Spotlight: Adyen

Pieter van der Does, CEO, Adyen

Kamran Zaki, COO, Adyen

Peter High, President, Metis Strategy


12:05 – 12:20 p.m.

Fireside Chat: Thomas Kurian, Google Cloud

Thomas Kurian, CEO, Google Cloud

Peter High, President, Metis Strategy


12:20 – 12:40 p.m.

The Journey from CIO to COO

Chris Drumgoole, EVP & Chief Operating Officer, DXC Technology

Jeff Smith, EVP & Chief Operating Officer, World Fuel Services

Moderated by Alex Kraus, Vice President & East Coast Lead, Metis Strategy


12:40 – 1:00 p.m.

Technology-led Business Model Innovation

Ather Williams III; EVP, Head of Strategy, Digital, and Innovation; Wells Fargo

Prakash Kota, Chief Information Officer, Autodesk

Moderated by Chris Davis, Vice President & West Coast Office Lead, Metis Strategy


1:00 – 1:20 p.m.

Innovation Ecosystems as a Source of Growth

Ryan Snyder, SVP & Chief Information Officer, Thermo Fisher

Teddy Bekele, SVP & Chief Technology Officer, Land O’Lakes

Moderated by Steven Norton; Co-Head Executive Networks, Research, and Media; Metis Strategy


1:20 – 1:30 p.m.

Closing remarks and adjourn

Peter High, President, Metis Strategy


Click here for highlights from our last Digital Symposium, or view the panel discussions on YouTube. We look forward to seeing you!

February 24, 2022
Noon – 3 p.m. EST

Our first Digital Symposium of the year is just around the corner. Join us on February 24 as technology leaders share their perspectives on scaling data and analytics initiatives, creating cultures of continuous learning, and the state of digital strategy in 2022, among other topics.

CIOs and other technology leaders, register here to reserve your spot today. We look forward to seeing you!

(Click here for highlights from our last Digital Symposium, and stay tuned to our YouTube channel for videos of our panel discussions.)


Noon

Welcome and Introductions

Welcome and introduction to the Metis Strategy team.

Peter High, President, Metis Strategy


12:05 12:20 p.m.

Fireside Chat: Bill Pappas, MetLife

Bill Pappas, EVP & Head of Technology and Operations, MetLife

Peter High, President, Metis Strategy


12:20 – 12:40 p.m.

Panel: Creating a World-Class Digital Customer Experience

Charu Jain, SVP Merchandising & Innovation, Alaska Airlines

Sanjib Sahoo, EVP and Chief Digital Officer, Ingram Micro

Moderated by Chris Davis, Vice President and West Coast Office Lead, Metis Strategy


12:40 – 12:55 p.m.

Entrepreneur Spotlight: Rakesh Loonkar, Transmit Security

Rakesh Loonkar, President & Co-Founder, Transmit Security

Peter High, President, Metis Strategy


12:55 – 1:15 p.m.

Panel: How Talent and Culture Enable High Performance and Enterprise Agility

Raghu Sagi, Chief Information Officer, Inspire Brands

Onyeka Nchege, SVP and Chief Information Officer, Novant Health

Moderated by Peter High, President, Metis Strategy


1:15 – 1:30 p.m.

Entrepreneur Spotlight: Sunny Gupta, Apptio

Sunny Gupta, CEO & Co-Founder, Apptio

Peter High, President, Metis Strategy


1:30 – 1:50 p.m.

Panel: Building Resilient Digital Supply Chains

Gurmeet Singh, EVP, CTO and CIO, Big Lots Stores

Gary Desai, Chief Information Officer, Discount Tire

Moderated by Michael Bertha, Vice President and Central Office Lead, Metis Strategy


1:50 – 2:10 p.m.

Panel: How Data and Digital Capabilities are Shaping the Future of Work

Vince Campisi, SVP Enterprise Services and Chief Digital Officer, Raytheon Technologies

Edward Wagoner, Chief Information Officer, JLL

Moderated by Steven Norton, Co-Head Executive Networks, Research, and Media, Metis Strategy


Click here for highlights from our last Digital Symposium, or view the panel discussions on YouTube.

December 9, 2021
Noon – 3 p.m. EST

Our final Digital Symposium of the year is just around the corner. Join us on December 9 as technology leaders across industries share their insights on talent strategy and upskilling, creating new pathways to innovation, and the trends and priorities guiding CIOs’ efforts in the year ahead.

CIOs and other technology leaders, register here to reserve your spot today. We look forward to seeing you!

(Click here for highlights from our last Digital Symposium, and stay tuned to our YouTube channel for videos of our panel discussions.)


12:00 – 12:05

Welcome and Introductions

Welcome and introduction to the Metis Strategy team.

Peter High, President, Metis Strategy


12:05 – 12:20

Fireside Chat: Jim McKelvey, Square

Jim McKelvey, Co-Founder, Square; Founder, Invisibly; Author, The Innovation Stack

Peter High, President, Metis Strategy


12:20 – 12:40

Panel: Scaling AI to Deliver New Customer Experiences

Amir Arooni, Chief Information Officer, Discover Financial

Dean Del Vecchio, CIO and Chief of Operations, Guardian Life

Moderated by Michael Bertha, Vice President and Central Office Lead, Metis Strategy


12:40 – 12:55

Entrepreneur Spotlight: Taso Du Val, Toptal

Taso Du Val, Co-Founder & CEO, Toptal

Peter High, President, Metis Strategy


12:55 – 1:15

Panel: Fostering Agility Across the Enterprise

Warren Kudman, Chief Information Officer, Turner Construction

Michael Ruttledge, CIO and Head of Technology Services, Citizens Financial

Moderated by Alex Kraus, Vice President and East Coast Office Lead, Metis Strategy


1:15 – 1:35

Panel: Rethinking Talent Strategy for the Next Normal

Casey Santos, Chief Information Officer, Asurion

Sri Donthi, Chief Technology Officer, Advance Auto Parts

Moderated by Steven Norton, Co-Head Executive Networks, Research, and Media, Metis Strategy


1:35 – 1:50

Digital Spotlight: Anand Birje, HCL Technologies

Anand Birje, Senior Corporate VP & Head of Digital Business, HCL Technologies

Peter High, President, Metis Strategy


1:50 – 2:10

Panel: Digital Platforms as Strategic Growth Drivers

Shri Santhanam, EVP & Global Head of Analytics and AI, Experian

Anjana Harve, Global Chief Information Officer, Fresenius Medical Care

Moderated by Chris Davis, Vice President and West Coast Office Lead, Metis Strategy


2:10 – 2:25

Fireside Chat: Mike McNamara, Target

Mike McNamara, Chief Information Officer, Target

Peter High, President, Metis Strategy


Click here for highlights from our last Digital Symposium, or view the panel discussions on YouTube.

December 9, 2021
Noon – 3 p.m. EST

Our final Digital Symposium of the year is just around the corner. Join us on December 9 as technology leaders across industries share their insights on talent strategy and upskilling, creating new pathways to innovation, and the trends and priorities guiding CIOs’ efforts in the year ahead.

December’s speaker lineup is below, and the full agenda will be released shortly. CIOs and other technology leaders, register here to reserve your spot today. We look forward to seeing you!

(Click here for highlights from our last Digital Symposium, and stay tuned to our YouTube channel for videos of our panel discussions.)


Speakers include:

September 22, 2021
Noon – 3 p.m. EDT

Join best-in-class technology leaders to learn how today’s top companies are driving digital transformations and maintaining an innovative edge amid a time of unprecedented change and uncertainty.

Our agenda is below. CIOs and other technology leaders, register here to reserve your spot today, and stay tuned for more updates.


Noon

Welcome

Welcome and introduction to the Metis Strategy team.

Peter High, President, Metis Strategy


12:10 – 12:25

Fireside Chat: Barbara Lavernos, Deputy CEO, L’Oréal

Barbara shares lessons from the company’s remarkable transformation, which has fused science and technology to create cutting-edge beauty products and design new digital journeys for customers.

Barbara Lavernos, Deputy CEO for Research, Innovation, and Technology, L’Oréal

Peter High, President, Metis Strategy


12:25 – 12:45

Panel: Digital Acceleration and Innovation in Times of Uncertainty

By all accounts, the global pandemic has further accelerated the already rapid pace of digital transformation and increased the urgency for more robust business capabilities across all aspects of organizational operating models and business ecosystems. In this context, many organizations have found ways to strengthen business capabilities for the benefit of all stakeholders. The global CIOs of Corteva Agriscience and Johnson & Johnson will share how their teams have found unique ways to innovate, achieve higher levels of agility, and build sustainable resilience in the face of ongoing uncertainty.

Debra King, SVP, Chief Information Officer and Chief Transformation Officer, Corteva Agriscience

Jim Swanson, EVP & Enterprise CIO, Johnson & Johnson

Moderated by Alex Kraus, Vice President and East Coast Office Lead, Metis Strategy


12:45 – 1:00

Entrepreneur Spotlight: Mickey Boodaei, Transmit Security

Just weeks ago, Transmit Security raised $543 million in Series A funding and had a pre-money valuation of $2.2 billion, marking the largest Series A in the history of cybersecurity and one of the highest valuations for a bootstrapped company. In this fireside chat, Transmit Founder and CEO Mickey Boodaei the evolution of identity and authentication as the world moves toward a post-password future.

Mickey Boodaei, Founder and Chief Executive Officer, Transmit Security

Moderated by Peter High, President, Metis Strategy


1:00 – 1:20

Panel: How Fifth Third Bancorp Drives a Culture of Innovation  

Fifth Third Bancorp is among the largest money managers in the Midwest, with $483 billion in assets under management as of June 30. Greg Carmichael, the company’s President, Chairman, and CEO, joined the company in 2003 as Chief Information Officer. In this discussion, he shares lessons learned on his path to the CEO role and chats with the company’s current CIO about the company’s investments in FinTech and its continued push to build world-class digital capabilities for its customers.

Greg Carmichael, Chief Executive Officer, Fifth Third Bank 

Jude Schramm, Chief Information Officer, Fifth Third Bank 

Moderated by Peter High, President, Metis Strategy


1:20 – 1:35

Entrepreneur Spotlight: Ed Jennings, Quickbase

The CEO of Quickbase describes how automation, low-code and no-code platforms are enabling organizational agility and the role of Citizen Automation in the future of work.

Ed Jennings, Chief Executive Officer, Quickbase

Moderated by Peter High, President, Metis Strategy


1:35 – 1:55

Panel: IT-Led Breakthroughs and the Digital Shift in Insurance

Technology leaders from two major insurance companies will discuss the role of IT in defining and enabling the future of work, IT-led digital breakthroughs, and the foundational changes that digital capabilities are bringing to the insurance industry.  

Lisa Davis, SVP & Chief Information Officer, Blue Shield of California

Mike Shadler, SVP & Chief Information Officer, Pacific Life

Moderated by Chris Davis, Vice President & West Coast Lead, Metis Strategy


1:55 – 2:15

Panel: A People-Focused Approach to Transformation

Organizations increasingly acknowledge that creating an outstanding customer experience requires enabling an equally outstanding employee experience. In this session, technology leaders will discuss how digital efforts focused on people are driving engagement and enabling the development of new capabilities.

Mike Giresi, Chief Digital Technology Officer, Molex LLC

Tim Dickson, Chief Information Officer, Generac

Moderated by Steven Norton, Co-Head Executive Networks, Research, and Media, Metis Strategy


2:15 – 2:30

Entrepreneur Spotlight: Bernadette Nixon, Algolia

Algolia processes more than 1.5 trillion searches per year across more than 10,000 business customers. In this session, CEO Bernadette Nixon discusses what’s next for search and the growing role that APIs play in delivering seamless customer experiences.

Bernadette Nixon, Chief Executive Officer, Algolia

Moderated by Peter High, President, Metis Strategy


2:30 – 2:50

Panel: Combining AI and IoT to drive digital processes

Companies today rely on a rapidly evolving combination of artificial intelligence and Internet of Things applications as they modernize their operations for the digital age. In this discussion, technology leaders share their insights on successfully scaling and monitoring these digital processes to drive efficiency and product innovation.

Vagesh Dave, GVP & Chief Information Officer, McDermott International

Danielle Brown, SVP & Chief Information Officer, Whirlpool

Moderated by Michael Bertha, Managing Director and Central Office Lead, Metis Strategy


Click here for highlights from our last Digital Symposium, or view the panel discussions on YouTube.

The third Metis Strategy Digital Symposium of 2021 is in the books. A special thanks goes to the global CIOs, CEOs and entrepreneurs who offered their perspectives on the future of work and innovation and shared their organizations’ plans for returning to the office and an emerging “new normal.” 

Below are a few takeaways from the event. Check out our YouTube channel in the coming weeks to view recordings of individual panel discussions. 

Digital acceleration focuses on employee and customer experience. The pandemic unleashed a wave of digital acceleration as organizations navigated a rapid shift in how we live and work. As parts of the world begin to reopen, CIOs say they expect that acceleration to continue as organizations seek to create tools that deliver value to customers quickly across both physical and digital channels.  

Hotels, for example, are upgrading Wi-Fi to create a better experience for guests who may blend work and pleasure while staying at a property. Updated apps will allow guests to schedule housekeeping at times that fit their preferences, providing more flexibility to guests while driving changes to internal operations. At B2B companies, digital experiences such as virtual coaching and real estate tours are likely to continue even as more people return to offices. Technology leaders noted continued investments in technology platforms that will allow their organizations to adapt to changing circumstances quickly.  

Hybrid work models get their first big test. As a “new normal” comes into focus, one thing executives agree on is that the future of work will be hybrid. When asked what an anticipated future-of-work operating model would look like, 92% of attendees indicated it would be some form of hybrid work. Indeed, 60% said they have communicated future-of-work plans to employees, while nearly 30% said they plan to do so in the next few months.

While the future may be hybrid, a return to the office will not be uniform across industries and developing a playbook has been more of an art than a science. Leaders noted that while they have established plans around the future of work, they expect those plans to adapt as they test new ways of working and learn what works well (and what does not). Nevertheless, they say a mix of in-person and remote working will create opportunities to attract new talent and foster new forms of innovation.    

Platform investment aids sustainable, scalable innovation. Many executives noted faster decision making as one of the pandemic’s silver linings. A challenge for IT leaders now is figuring out how to maintain a spirit of speed and innovation while providing the tools and governance needed to deliver growth. As one executive put it: delivering “business value at startup speed.”  

CIOs said enterprise-wide technology platforms increasingly play a role in doing just that. At Pizza Hut, for example, platforms have become the foundation upon which new innovations can be delivered. That approach allows for sufficient governance of new initiatives while allowing new solutions to scale quickly, improve productivity, and reduce costs. 

IT increasingly key to enabling enterprise strategy. Vanguard CEO Tim Buckley (himself the company’s former CIO) and current CIO John Marcante discussed how the company’s rotation programs helped develop them as leaders. These programs allow leaders to “drink deeply” in technology while giving them a broader view of the business, a perspective that ultimately helped them understand technology’s role in achieving business objectives. While metrics like productivity and uptime are important, Marcante said, technology leaders’ influence shows itself in how they apply technology to enterprise strategy and create more flexibility for the business.

For CIOs hoping to ascend to the CEO role, or even to be more valuable in their current position, Buckley advised executives to not only know their own role deeply, but to also learn and understand the challenges facing colleagues across the business. “Being good at your job is table stakes,” Buckley said. “If you want to be a change agent, you have to understand other peoples’ [jobs]…”   

Low-code/no-code continues to democratize IT: The pandemic spurred an uptick in adoption of low-code and no-code tools to build work apps, with Forrester estimating that the market has grown by 23% between 2019 and 2021. Quickbase CEO Ed Jennings said that has caused some IT departments to warm to the idea of citizen developers, employees outside IT who create business applications for themselves or others. Jennings said low-code/no-code applications may be part of the solution as companies continue to face talent shortages, particularly among technical staff. Indeed, 56% of executives polled at the event noted that finding candidates with the proper skillset is the biggest obstacle to hiring. If the barriers to creating useful business applications dissolve, Jennings said, IT increasingly becomes the responsibility of the entire organization. Many executives we have spoken with say they continue to experiment with the technology.

Stay tuned for more information on our next Digital Symposium, which will take place September 22.

June 24, 2021
Noon – 3 p.m. EDT

As leaders continue to position their organizations for a new normal, they are re-tooling their operations for hybrid working models, automating a growing number of processes, and creating data-driven digital experiences for customers and employees. As the pace of change accelerates, understanding technology and its potential to deliver value is a mandate not only for technology leaders but also for their peers in the C-suite. For CIOs, this presents an unprecedented opportunity to be a catalyst for transformational change across all levels and functions of an organization.

On June 24, we are excited and honored to welcome an outstanding lineup of CIOs, Chief Executive Officers, and other C-suite leaders to share their perspectives on the evolving nature of work, the critical role that technology plays in enabling future growth, and the challenges and opportunities that lie ahead. We will also hear from prominent CIOs-turned-CEOs who will reflect on their journeys and share practical advice for building strong relationships between chief executives and technology leaders.

If you are a CIO, CDO, CTO or other senior technology leader, register here to reserve your spot. We look forward to welcomging you!


Noon – 12:05

Welcome and introduction to Metis Strategy team.

Peter High, President, Metis Strategy


12:05 – 12:25

Panel: The Future of Hospitality

The pandemic upended the way the world travels. In this session, technology leaders from travel companies IHG and Wyndham Hotels and Resorts share their thoughts on the future of work and the ways in which the hospitality industry will evolve in the years to come.

Dan Blanchard, Chief Technology Officer, InterContinental Hotels Group

Scott Strickland, Chief Information Officer, Wyndham Hotels and Resorts

Moderated by Alex Kraus, Vice President and East Coast Lead, Metis Strategy


12:25 – 12:40

Entrepreneur Spotlight: Ed Jennings, Quickbase

The CEO of Quickbase describes how automation, low-code and no-code platforms are enabling organizational agility and the role of Citizen Automation in the future of work.

Ed Jennings, Chief Executive Officer, Quickbase

Moderated by Peter High, President, Metis Strategy


12:40 – 1:00

Panel: Scaling Sustainable Innovation

As digital initiatives continue to accelerate, technology leaders must create the structures that enable scalable and sustainable innovation. This session will explore how CIOs can align vision, skill sets, and culture to foster an innovation capability that is primed to deliver results.

Nick Colisto, Chief Information Officer, Avery Dennison

Helen Vaid, Chief Customer Officer, Pizza Hut

Moderated by Chris Davis, Vice President and West Coast Lead, Metis Strategy


1:00 – 1:30

Panel: How Vanguard Leads and Innovates in Trying Times

Tim Buckley, Chairman and CEO of financial giant Vanguard, served as the company’s Chief Information Officer, Managing Director for Retail Investors, Chief Investment Officer and President before taking on the top job. In this session, Tim will reflect on his pathway from CIO to CEO and speak with current Chief Information Officer John Marcante about the ways in which technology is driving growth and innovation across the organization.

Tim Buckley, Chief Executive Officer, Vanguard

John Marcante, Chief Information Officer, Vanguard

Moderated by Peter High, President, Metis Strategy


1:30 – 1:45

Entrepreneur Spotlight: Rakesh Loonkar, Transmit Security

In this session, Rakesh will describe how companies are evolving their identity management and authentication practices for a post-password era.

Rakesh Loonkar, Co-Founder and President, Transmit Security

Moderated by Peter High, President, Metis Strategy


1:45 – 2:05

Panel: Defining and Architecting a New Normal

Leaders from American Airlines and real estate firm Cushman & Wakefield reflect on recent evolutions across their respective industries and describe how to build for growth during a time of continued change Technology leaders at some of the world’s largest airlines and commercial real estate firms.

Maya Leibman, Chief Information Officer, American Airlines

Adam Stanley, Chief Information Officer and Chief Digital Officer, Cushman & Wakefield

Moderated by Michael Bertha, Managing Director and Central Office Lead, Metis Strategy


2:05 – 2:25

Panel: Rapid Innovation Amid Increasing Uncertainty

In this session, technology leaders from Moderna and Nationwide will describe how their firms managed a massive digital acceleration amid the pandemic and how the growing importance of data across all aspects of their organizations’ operations.

Marcello Damiani, Chief Digital and Operational Excellence Officer, Moderna

Jim Fowler, Chief Technology Officer, Nationwide

Moderated by Steven Norton, Co-Head Executive Networks, Research, and Media, Metis Strategy


Creating a Nimble Organization

  March 30, 2021
Noon – 3 p.m. EDT

What separates the companies that have succeeded for decades from those that have faded? Successful companies built nimbleness into their DNA.

As established firms face tougher competition from digital natives and an ever-increasing pace of change, fostering that nimbleness is critical. To do so, companies must modernize practices related to people, process, technology, ecosystems, and strategy. This conference will highlight the stories of companies who have done all of the above best, including Capital One, FedEx, Novant Health, and The Washington Post.

The full agenda is below. If you are a technology executive interested in attending, please email [email protected]. We look forward to welcoming you!


Noon – 12:15

Welcome: Getting to Nimble  

Metis Strategy President Peter High will share introductory remarks and outline the concept of nimbleness as it relates to digital transformation.

Peter High, President, Metis Strategy


12:15 – 12:30

The Importance of Adaptability featuring General Stanley McChrystal

Drawing on his experience as a general in the United States Army and leader of the Joint Special Operations Command, Gen. McChrystal will discuss how a common purpose, trust, and individual empowerment can help organizations break down traditional silos and move with the speed and agility of their most nimble competitors.

Gen. Stanley McChrystal, retired four-star general, US Army, and leader of Joint Special Operations Command

Peter High, President, Metis Strategy


12:30 – 12:50

People: The Key to Success

Talented and motivated people are crucial to any successful transformation effort. This panel will explore how two leading companies have driven foundational change in IT by rethinking roles, recruiting strategies, and retention efforts.

Rob Alexander, Chief Information Officer, Capital One

Kimberly Johnson, Chief Operating Officer, Fannie Mae

Moderated by Peter High, Metis Strategy


12:50 – 1:05

Entrepreneur Spotlight: The Future of Authentication

This conversation will explore the ways in which companies are moving beyond passwords and re-thinking identity and access management in the post-pandemic world.

Rakesh Loonkar, co-Founder and President, Transmit Security

Moderated by Peter High, Metis Strategy


1:05 – 1:25

Process: An Opportunity to Define your Company’s Future

For many companies, processes are inadequately mapped out and have not been updated to reflect changing times. In this session, we will discuss how process modernization efforts can engage a diverse array of contributors across organizations and literally define the future of work. 

Shamim Mohammad, Chief Information and Technology Officer, CarMax

Melanie Kalmar, CIO and Chief Digital Officer, Dow

Moderated by Peter High, Metis Strategy


1:25 – 1:40

Entrepreneur Spotlight: Overcoming Increasingly Nimble Adversaries

As companies grow nimbler, so do the actors who may wish to exploit them. In this entrepreneur spotlight, George will discuss his career in the cybersecurity industry and explore the biggest cybersecurity threats facing enterprises today.

George Kurtz, President, CEO, and co-Founder, CrowdStrike

Moderated by Peter High, Metis Strategy


1:40 – 2:00

Strategy: Harnessing Strategic Alignment to Drive Growth

Without a clear strategy, the advances made by cultivating your people, process, technology, and ecosystem will be difficult to realize. In this session, we will explore how technology leaders can drive strategic alignment across the enterprise. 

Shailesh Prakash, CIO and Chief Product Officer, The Washington Post Company

Chintan Mehta, CIO and Head of Digital Technology and Innovation, Wells Fargo

Moderated by Peter High, Metis Strategy


2:00 – 2:20

Technology: Building the Foundation for a Nimble Enterprise

Sprawling technical debt and outdated legacy systems often signal a company that hasn’t built nimbleness into its DNA. This conversation will focus on leaders who addressed technical debt head-on and embraced new technologies and platforms that deliver speed and flexibility. 

Rob Carter, Chief Information Officer, FedEx

Steve Randich, Chief Information Officer, FINRA

Moderated by Peter High, Metis Strategy 


2:20 – 2:35

Entrepreneur Spotlight: The Rise of Zero Trust

In this discussion, Jay will discuss the rise of Zero Trust architecture and share his perspective on the changing security landscape as we prepare for a world of cloud, IoT, and 5G.

Jay Chaudhry, CEO, Chairman, and Founder, Zscaler

Moderated by Peter High, Metis Strategy


2:35 – 2:55

Ecosystems: Sources of Insight and Innovation

The network you cultivate has the power to shape both the direction of your organization and your evolution as a leader. This panel will explore best practices for cultivating strong and lasting relationships with peers, customers, recruiters, venture capitalists, and other partners.

Angela Yochem, Chief Transformation and Digital Officer, Novant Health

George Llado, CIO, Alexion Pharmaceuticals

Moderated by Peter High, Metis Strategy 


2:553:00

Closing Remarks

Peter High, Metis Strategy

Metis Strategy Digital Symposium

  January 26, 2021

On January 26 at Noon EST, global technology executives, entrepreneurs, investors, and CEOs will gather virtually to discuss topics that are top-of-mind for CIOs in 2021. Our conversations will explore how firms can maintain digital momentum and develop innovative cultures amid a new world of work, scale their data and analytics efforts to deliver meaningful business growth, and create a more diverse, inclusive, and equitable technology industry.

Please see the agenda below. To learn more or request an invitation, please email [email protected]. We look forward to seeing you there!


Noon ET

Welcome and introductions 

Peter High, President, Metis Strategy


12:10 pm – 12:30 p.m. ET

Rethinking Employee Experience for a New World of Work

As companies continue to move toward “hybrid” working models that blend in-office and distributed work, they are simultaneously re-examining what it means to deliver an outstanding employee experience. This discussion will explore how technology leaders are enabling employees to do their best work no matter their physical location.

Rick Rioboli, CIO, Comcast

Richard Cox, CIO, Cox Enterprises

Moderated by Peter High, Metis Strategy


12:30 pm – 12:50 p.m. ET

Digital Customer Experience and Innovation

The global pandemic is widely recognized as a digital accelerator and a major factor shaping the future of work. The combination of novel digital capabilities and innovative ways to collaborate will shape employee and customer experiences for the foreseeable future. In this panel discussion, CIOs from Stanley Black & Decker and Verizon will share how they have turned pandemic-induced challenges into opportunities to make lasting improvements that benefit employees and customers alike.

Shankar Arumugavelu, Global CIO, Verizon

Rhonda Gass, VP and Chief Information Officer, Stanley Black & Decker

Moderated by Alex Kraus, Vice President and East Coast Office Lead, Metis Strategy


12:50 p.m. – 1:05 p.m. ET

Entrepreneur Spotlight: Ashok Reddy, Digital.ai

In this fireside chat, Ashok will discuss his journey from firms such as Broadcom, CA Technologies, IBM and Honeywell to his current role at Digital.ai. He’ll also share thoughts on how connecting software development and delivery to strategic business outcomes can help companies achieve their digital transformation goals.

Ashok Reddy, CEO, Digital.ai

Peter High, Metis Strategy 


1:05 p.m. – 1:25 p.m. ET

Creating a Diverse and Equitable Workforce

Diversity, inclusion, and equity efforts rose to the top of many CIO agendas in 2020. In this panel, we will discuss strategies for developing diverse talent pipelines, creating inclusive and equitable organizations, and becoming an agent for positive organizational change. We will also discuss TechPACT, an initiative that aims to increase underrepresented communities in technology and “create a world where anyone with a passion for technology will have the opportunity to succeed.”

Janet Sherlock, CIO, Ralph Lauren

Earl Newsome, Americas CIO, Linde

Moderated by Steven Norton, Co-Head of Research, Media, and Executive Networks, Metis Strategy


1:25 p.m. – 1:45 p.m. ET

How Data and AI are Transforming Health Care

After a year of massive change in the health care space, leaders will discuss how advanced analytics and other technologies will enable greater transformation in the year ahead.

Ramkumar Rayapureddy, Global CIO, Viatris

Mark Hill, Chief Digital Information Officer, CSL Behring

Moderated by Michael Bertha, Managing Director and Central Office Lead, Metis Strategy


1:45 p.m. – 2:05 p.m. ET

Behind the Scenes: Data-Driven Operations

We’ve all heard the saying that “data is the new oil,” but what does that mean in practice? This panel will explore how technology executives are embedding data and analytics across their organizations to enable a culture of innovation, unlock new efficiencies, and deliver differentiated products and services.

Shaleen Devgun, CIO, Schneider National

Atif Rafiq, President of Customers, Commercial & Growth, MGM Resorts International

Moderated by Chris Davis, Vice President and West Coast Office Lead, Metis Strategy


2:05 p.m. – 2:25 p.m.

Technology and Innovation in Financial Services

Megan Crespi of Comerica and Catherine Zhou of HSBC discuss the technology trends shaping the finance industry in the year ahead.

Megan Crespi, Chief Operations & Technology Officer, Comerica Bank

Catherine Zhou, Global Head of Venture, Digital Innovation and Partnerships, HSBC

Moderated by Peter High, Metis Strategy


2:25 p.m. – 2:40 p.m.

Security in Unprecedented Times

Peter and Shawn will discuss the implications of the SolarWinds attack on large companies, as well as the threats and trends that are shaping today’s cybersecurity landscape.

Shawn Henry, President, CrowdStrike Services and CSO, former FBI Executive Assistant Director

Moderated by Peter High, Metis Strategy


2:40 p.m. – 2:55 p.m. ET

Fireside chat with Daniela Rus, director of MIT’s Computer Science and Artificial Intelligence Laboratory

Daniela will share her thoughts on the evolution of AI in the enterprise and shine a light on some of the latest research coming out of MIT, including an initiative to build self-driving cars and enable mobility on demand.

Daniela Rus, director of MIT’s Computer Science and Artificial Intelligence Laboratory

Moderated by Peter High, President, Metis Strategy