As the amount of knowledge generated within organizations continues to rise, firms must implement systems that make it easy for employees to find the information they need when they need it. Doing so not only stands to improve employee experience and boost productivity, but also can enable a level of agility and innovation that can become a competitive differentiator.
Yet knowledge workers still spend a disproportionate amount of time searching for information. In our work with Fortune 500 companies, we are seeing a re-emergence of some of the challenges that drove the “intranet era” more than 10 years ago, namely a proliferation of productivity tools that create knowledge and content silos within organizations. Employees complain that knowledge is outdated, if it is documented at all, and companies worry about tribal knowledge or the loss of intellectual property when employees leave.