How Tech Is Building Health Care of the Future, by Peter High in CIO Insight

August 31, 2015
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Peter High


Excerpt from the Article:

The newly formed organization, Jefferson, encompasses Jefferson Health and Thomas Jefferson University, representing both clinical and academic entities. Under the leadership of president and CEO Dr. Stephen K. Klasko and his four-pillar model of Clinical, Innovation, Academic and Philanthropy focus areas, the people of Jefferson (19,000 strong), provide quality, compassionate clinical care for patients, educate the health professionals of tomorrow and discover new treatments and therapies that will define the future of health care.

Praveen Chopra joined the company as executive vice president and CIO in March of 2014. In May of this year, his responsibilities aggrandized, and his new title is EVP and Chief Information and Transformative Innovative Environment Officer. As Chopra explains to CIO Insight contributor, Peter High, he has overarching executive responsibilities for creating innovation-driven ecosystem towards the organization’s “health is all we do.”

CIO Insight: Your title is Executive Vice President, Chief Information and Transformative Innovative Environment Officer. I am quite confident you are the only one in the world with that exact title. What does it mean, and what is within your purview?

Praveen Chopra: You are right, I may be the only one. Frankly, this is a new role, which certainly highlights the boldness in our vision of reimaging and creating unparalleled value in “health is all we do”—and is a direct reflection of the way Jefferson values technology and innovation in health care. I oversee areas such as technology innovation and consumer experience, data sciences, business partnering and portfolio management in addition to traditional information technology functions. In this role, I see us building a health care organization of the future. This forward-thinking organization leverages the power of the digital enterprise in a fundamentally different way and creates an innovation driven ecosystem. For example, instead of a siloed, facility-centric functionality, we are focusing now on a creating consumer centric model through creative use of technology. How about starting the care and learning experience with patients and students in their pajamas at their homes holding a mobile device!

Overall, this role is about reinvention—how do we constantly look beyond traditional IT capabilities and services for our clients and focus on the creation and use of technologies that will help our patients, students, community and other various affiliates.

CIO Insight: What are some examples of innovations that your team has developed or are working on?

Chopra: Our Telehealth program, known as JeffConnect, is accomplishing those things I just talked about. Today, a patient has ongoing health-care needs but they can’t always physically get to us—so we have created an on-demand platform and app, now available in the Apple and Google Play stores, whereby any patient can go and request a physician appointment. That physician will be quickly available through video conferencing capability. We’ve rolled this out to our employees and have gotten an overwhelmingly positive response. We have also created a program for family members of our patients who are not able to be at the hospital to participate in physician rounds. The program, known as Virtual Rounds, allows a patient’s loved ones to join a video conference and listen to the care team so the experience is personal and convenient.

To read the remainder of the article, please visit CIO Insight

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