880: Few industries are as knowledge-centric as pharma and healthcare, where groundbreaking innovations can positively impact lives and potentially eradicate diseases. In this episode of Technovation, we feature a discussion from our May 2024 Metis Strategy Digital Symposium, where AstraZeneca CDO/CIO Cindy Hoots, Bristol Myers Squibb CDTO Greg Meyers, and Eli Lilly CIDO Diogo Rau explore the profound impact of artificial intelligence on talent management, research and development, and operational efficiencies within the pharma industry. These executives delve into the innovative applications of AI, from improving clinical trials and document generation to enhancing internal workflows and customer service. Discover how these AI pioneers are laying the foundation for a future where AI and human ingenuity drive unprecedented advancements in medicine and patient care.

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https://youtu.be/m-PiyETgWRU

870: Innovation is key to becoming a nimble enterprise, and an important way to foster a culture of innovation is to ensure employees have the ability and the forum to share their ideas. In this episode of Technovation, Brett Lansing, Chief Information Officer of AccentCare, shares his insight into how technology, particularly innovations like generative AI, plays a crucial role in enhancing patient services and alleviating the administrative burden on clinicians, and the process behind driving that innovation at the company. He discusses the importance of aligning technology with business strategy, challenging the status quo, and fostering a culture of innovation and employee satisfaction. Brett dives into the Quarterly Ideas Forum he has developed to amplify voices across AccentCare and ensure the company isn’t resting on its laurels. Brett also highlights the significance of cybersecurity in healthcare and shares his experiences and benefits of working in a private equity-owned company. Finally, Brett concludes with the keys to his success and recounts the career development philosophies passed down to him, offering valuable guidance for increasing marketability and succeeding in leadership roles.

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863: In the Digital Age, customers rarely distinguish between digital and physical when evaluating the experiences provided by companies. In this episode of Technovation, Tilak Mandadi, Executive Vice President of Ventures and Chief Digital, Data, Analytics, and Technology Officer at CVS Health, joins Peter High in a discussion about how he is driving a consistent and accurate omnichannel experience for customers. Tilak discusses the evolution and current scope of CVS Health, detailing the company’s extensive reach and current integration of physical and digital healthcare services. He reflects on his career journey from MGM Resorts International and Disney to CVS Health and how his prior experiences have informed his view on digital innovation, customer-centricity, and healthcare accessibility. Tilak talks about leading CVS Health Ventures and the organization’s role in fostering innovation and investments in healthcare technology, keeping CVS Health abreast of industry trends, and providing critical assistance to startups through the company’s scale and expertise. Finally, Tilak explains why a one-company mentality is essential for creating better customer experiences, looks ahead at broader technology trends in AI and digital accessibility, and speaks about the personal principles that have guided his career success.

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This episode is sponsored by Nile.

851: Following the COVID-19 Pandemic, companies operating within the biopharmaceutical space are seeing an increased need to stay ahead of technology trends and keep pace with the speed at which digital technology is evolving. At Danaher, the leading producer of technology and services for biopharma companies, CTO James Ross is leading a digital transformation that sets the foundation for future agility and “innovation at the speed of life.” In this episode of Technovation, Peter High speaks with James about the company’s transformation, the strategic areas of focus for his team, and how he is shifting away from the legacy OpCo model towards an IT-centric model. James also discusses the importance of Danaher’s Data and Analytics Strategy, their exploration of AI tools, and other areas of innovation. Finally, James looks ahead at the trends in technology, reaffirms the growing popularization of the metaverse, and reflects on the keys to success from his career journey.

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This episode is sponsored by Codeium and ASAPP.

850: With patient care being the top priority for healthcare providers, offering digital experiences for clients and associates and integrating technology into every aspect of operations is crucial in staying ahead of the competition. In this episode of Technovation, Jane Moran, the Chief Information and Digital Officer at Mass General Brigham, discusses the impact of integrating technology in healthcare. Jane shares her experiences transitioning into the non-profit healthcare sector, the strategic unification of technological operations within Mass General Brigham, and the emphasis on improving patient care through digital innovation. She notes the catalytic effect the pandemic had on digital innovation across industries, explains the advancements that her team has made in identifying use cases for AI tools, and provides a deeper look at the newly founded digital research operations team at the company. Jane also delves into her passion for fostering greater health equity and championing diversity. Finally, she shares her insights on the technology trends that are on her radar and reflects on the keys to her career success.

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This episode is sponsored by Codeium and ASAPP.

839: The healthcare industry is constantly evolving and finding uses for new and emerging technologies. Zeeshan Tariq, CIO at Zimmer Biomet, shares his experience exploring the use cases of AI in this latest episode and explains his metrics-based approach to driving that transformation internally. Zeeshan describes the company’s transition from purely medical devices to a full healthcare solutions provider and what new operating models came along with that transition. He details the company’s adoption of KPIs for every facet of performance and why it has led to immense success in benchmarking over the last few years. Zeeshan also discusses the value of artificial intelligence, the advantages of collaborating with strategic partners, and the challenges of collaborating with a global team. Finally, Zeeshan looks ahead at the trends in emerging technologies that are on his radar and the advice he has for those early in their careers.

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797: Josh discusses the company’s tremendous growth throughout his tenure and the areas he has focused on to achieve that growth. He explains the pivotal role the CIO plays in shaping the digital customer experience and dives deep into the progress of the company’s overall modernization journey. Following the company’s acquisition of CareOregon, Josh explains the process behind integrating acquisitions from a digital and technology perspective and how this helps to grow the company in addition to the organic growth and expansion efforts. Josh also talks about the strong technology culture at SCAN, facets of its data strategy, and the Emerging Technology Operating Model he developed to address the emergence of artificial intelligence and find its use cases. Finally, Josh looks ahead at the trends in technology on his radar and reflects on his career path including his pivot to the not-for-profit space and the keys to his career success.

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792: Shobie Ramakrishnan shares insights with our host Peter High about developing a cohesive technology strategy that focuses on intersections within the organization. Shobie shares how she orchestrates her team’s collaboration across departments, crafting a strategy with a clearly communicated vision, and plays both defense and offense with technology and data. She explains GSK’s forward-thinking approach to AI, the maturation of cybersecurity practices, and efforts to supercharge R&D with data. Shobie also dives into the tech-centric culture of the firm, the talent training strategy it has developed, and the skills that are necessary to drive the business forward. Finally, Shobie looks ahead at trends in technology that are on her radar and reflects on the keys to her career success.

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770: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Rajan and Eben share their experiences applying a product mindset to advance digital and technology capabilities at their organizations. Rajan explains the project-to-product transformation at Ascension, the shifting customer expectations around digital interactions, and the metrics he uses to measure the success of the company’s customer-centric culture. Eben expands on the role technology plays in customer care at Hyatt, the agile and data-focused culture at the company, and driving the long-term strategic mission through the day-to-day empowerment of teams. Finally, both executives speak on the organizational impacts of moving to a customer-centric mindset, the workflow changes as a result of that mindset shift, and the partnership between the CDO and CIO to advance digital within the company.

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This episode is sponsored by Quantiphi.

760: In a panel from our February Metis Strategy Digital Symposium, Michelle and Marco speak with Metis Strategy’s Steven Norton about cultivating an enterprise mindset. Tune in to hear how both executives drive enterprise alignment, recruit talent with an enterprise mindset, and develop that talent through reskilling and upskilling efforts.

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