851: Following the COVID-19 Pandemic, companies operating within the biopharmaceutical space are seeing an increased need to stay ahead of technology trends and keep pace with the speed at which digital technology is evolving. At Danaher, the leading producer of technology and services for biopharma companies, CTO James Ross is leading a digital transformation that sets the foundation for future agility and “innovation at the speed of life.” In this episode of Technovation, Peter High speaks with James about the company’s transformation, the strategic areas of focus for his team, and how he is shifting away from the legacy OpCo model towards an IT-centric model. James also discusses the importance of Danaher’s Data and Analytics Strategy, their exploration of AI tools, and other areas of innovation. Finally, James looks ahead at the trends in technology, reaffirms the growing popularization of the metaverse, and reflects on the keys to success from his career journey.

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This episode is sponsored by ASAPP.

850: With patient care being the top priority for healthcare providers, offering digital experiences for clients and associates and integrating technology into every aspect of operations is crucial in staying ahead of the competition. In this episode of Technovation, Jane Moran, the Chief Information and Digital Officer at Mass General Brigham, discusses the impact of integrating technology in healthcare. Jane shares her experiences transitioning into the non-profit healthcare sector, the strategic unification of technological operations within Mass General Brigham, and the emphasis on improving patient care through digital innovation. She notes the catalytic effect the pandemic had on digital innovation across industries, explains the advancements that her team has made in identifying use cases for AI tools, and provides a deeper look at the newly founded digital research operations team at the company. Jane also delves into her passion for fostering greater health equity and championing diversity. Finally, she shares her insights on the technology trends that are on her radar and reflects on the keys to her career success.

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This episode is sponsored by Codeium and ASAPP.

839: The healthcare industry is constantly evolving and finding uses for new and emerging technologies. Zeeshan Tariq, CIO at Zimmer Biomet, shares his experience exploring the use cases of AI in this latest episode and explains his metrics-based approach to driving that transformation internally. Zeeshan describes the company’s transition from purely medical devices to a full healthcare solutions provider and what new operating models came along with that transition. He details the company’s adoption of KPIs for every facet of performance and why it has led to immense success in benchmarking over the last few years. Zeeshan also discusses the value of artificial intelligence, the advantages of collaborating with strategic partners, and the challenges of collaborating with a global team. Finally, Zeeshan looks ahead at the trends in emerging technologies that are on his radar and the advice he has for those early in their careers.

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797: Josh discusses the company’s tremendous growth throughout his tenure and the areas he has focused on to achieve that growth. He explains the pivotal role the CIO plays in shaping the digital customer experience and dives deep into the progress of the company’s overall modernization journey. Following the company’s acquisition of CareOregon, Josh explains the process behind integrating acquisitions from a digital and technology perspective and how this helps to grow the company in addition to the organic growth and expansion efforts. Josh also talks about the strong technology culture at SCAN, facets of its data strategy, and the Emerging Technology Operating Model he developed to address the emergence of artificial intelligence and find its use cases. Finally, Josh looks ahead at the trends in technology on his radar and reflects on his career path including his pivot to the not-for-profit space and the keys to his career success.

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792: Shobie Ramakrishnan shares insights with our host Peter High about developing a cohesive technology strategy that focuses on intersections within the organization. Shobie shares how she orchestrates her team’s collaboration across departments, crafting a strategy with a clearly communicated vision, and plays both defense and offense with technology and data. She explains GSK’s forward-thinking approach to AI, the maturation of cybersecurity practices, and efforts to supercharge R&D with data. Shobie also dives into the tech-centric culture of the firm, the talent training strategy it has developed, and the skills that are necessary to drive the business forward. Finally, Shobie looks ahead at trends in technology that are on her radar and reflects on the keys to her career success.

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770: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Rajan and Eben share their experiences applying a product mindset to advance digital and technology capabilities at their organizations. Rajan explains the project-to-product transformation at Ascension, the shifting customer expectations around digital interactions, and the metrics he uses to measure the success of the company’s customer-centric culture. Eben expands on the role technology plays in customer care at Hyatt, the agile and data-focused culture at the company, and driving the long-term strategic mission through the day-to-day empowerment of teams. Finally, both executives speak on the organizational impacts of moving to a customer-centric mindset, the workflow changes as a result of that mindset shift, and the partnership between the CDO and CIO to advance digital within the company.

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This episode is sponsored by Quantiphi.

760: In a panel from our February Metis Strategy Digital Symposium, Michelle and Marco speak with Metis Strategy’s Steven Norton about cultivating an enterprise mindset. Tune in to hear how both executives drive enterprise alignment, recruit talent with an enterprise mindset, and develop that talent through reskilling and upskilling efforts.

Also available on YouTube:

729: Nancy discusses the strategic importance of operations within the CIO role and how that part of her purview overlaps with technology. She also talks about the company’s data strategy, its criticality within operations, and using it to improve the customer experience. Nancy covers the way she organizes her team, creates a culture of innovation, and leverages technology to alleviate supply chain issues that companies across industries face. Finally, she reflects on her career success, describes her pathway to board membership, and looks ahead to trends in technology that she is excited about.

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This episode is sponsored by Adyen.

728: Lidia discusses the game-changing innovation that she is driving at the company and the key components that have helped move this forward. She talks about the company-wide initiative as a result of the pandemic to increase the speed of innovation and the role that her team, as well as technology more broadly speaking, has played in this initiative. Lidia talks about developing the careers of employees through a “zigzag” approach to growth, leveraging talent from other areas including the Digital Innovation Center in Greece, and how culture plays into the innovation process. Finally, she reflects on the keys to her own success and the trends that she has kept an eye on as we enter 2023.

Also available on YouTube:

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This episode is sponsored by Adyen.

Zoetis’ Chief Information & Digital Officer Wafaa Mamilli has been promoted to the post of Executive Vice President, Chief Digital & Technology Officer and Group President for China, Brazil, and Precision Animal Health. Zoetis is the world’s largest manufacturers of animal pharmaceuticals. This post represents a major leap forward in Mamilli’s responsibilities, driving the accelerated growth of two key markets, as well as the company’s precision animal health businesses and advancing our global customer experience programs. Mamilli is a big believer that all tech and digital executives ought to have a profound impact if not primary responsibility for customer experience in the digital age.

“I’ve always thought of my role as a business leader with technology accountability and have been passionate about the role of digital and data in reimagining animal health and powering Zoetis’ business. I am equally excited to fully harness our innovative portfolio, along with my global experience, to deliver the most value to our customers in key growth areas of our business.”

She will continue to oversee Zoetis’ digital and data analytic strategies as well as the Information Technology and cybersecurity teams.

Prior to joining Zoetis in 2020, Mamilli was with Eli Lilly and Company for 20 years. She held a variety of International roles with increasing responsibility, and ultimately served as the Global Chief Information Officer for the company’s business units. She also served as the company’s Chief Information Security Officer, a rare example of a CISO growing into CIO responsibilities, though surely a pathway that may become more frequent in an age when the former is growing in strategic importance.

Mamilli’s profile has grown tremendously in the past two years, including being the recipient of the 2022 MIT Sloan CIO Leadership Award, which honors executives who lead their organizations to deliver exemplary levels of business value through the innovative use of IT. She was also honored as a member of the Forbes CIO Next List, recognized among 50 influential technology leaders who are redefining the CIO role and driving innovation.

In addition to her outsized influence in tech and digital and now beyond within Zoetis, Mamilli is also on the leading edge of CIOs and CDO s who have been asked to serve on the boards of public companies with multiple billions of dollars in revenue. She serves on the board of directors of Fiserv, Inc., a global provider of payments and financial services technology solutions.

Mamilli has also been a champion of women in technology, as a leader of the T200, a group of female technology executives who not only support each other, but also mentor the next generation of female tech and digital execs.

She earned a master’s degree in Computer Science from INSEA in Rabat, Morocco, and a master’s degree in Business Applications of Information and Technology from Université Rennes in Rennes, France.

Peter High is President of  Metis Strategy, a business and IT advisory firm. He has written two bestselling books, and his third, Getting to Nimble, was recently released. He also moderates the Technovation podcast series and speaks at conferences around the world. Follow him on Twitter @PeterAHigh.

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