711: Ashok Srivastava, Chief Data Officer of Intuit, discusses the way he is transforming the business through the intersection of data, analytics, and artificial intelligence. He describes the way the three areas of focus act independently as well as act interdependently. Ashok follows up with Intuit’s Follow-Me-Home Approach to customer experience and how the three areas of data, analytics, and AI bring the perspective of the customer to the business. He also talks about the skills he hires for his team, the methods of collaboration across the organization, and maturing the company’s data strategy. With respect to artificial intelligence, Ashok addresses safety and biases and how he mitigates the risks associated. Finally, he talks about having a longer tenure in the role of Chief Data Officer, how he balances his responsibilities outside of the organization, tech trends on his radar, and his reflections on the keys to his career success.

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Salesforce has announced the hiring of Juan Perez as its next chief information officer, succeeding Jo-ann Olsovsky, who held the role for four years. Perez, a past Forbes CIO Innovation Award winner, spent more than 32 years at UPS, his last five as the company’s chief information and engineering officer. He will assume his new role on April 4, 2022. Like Olsovsky, who joined the company from BNSF Railway, Perez has experience at the scale that Salesforce aspires to, given the size of UPS.

“I am thrilled that Juan is joining Salesforce as CIO,” said Salesforce Co-CEO, Bret Taylor. “He has a deep understanding of how to leverage technology to drive growth and scale, and has a strong track record of building impactful, high-performing teams. He’s also been a Salesforce customer since 2015 and deeply understands our technology and our values. I could not be more excited to partner with Juan in this next chapter of Salesforce’s growth.”

“Everything about Salesforce — the people, values, innovation and customer focus — all deeply resonate with me and align with my values,” said Perez. “After more than 30 years at UPS, I never thought I’d pursue a new career — but joining Salesforce is an honor and the opportunity of a lifetime.”

Perez has been a board member of The Hershey Company for three years, as well, and as such is part of a rare but growing group of board-level CIOs. His predecessor, Olsovsky, is also part of that club, as she is a board member of Canadian National Railway.

Peter High is President of  Metis Strategy, a business and IT advisory firm. He has written two bestselling books, and his third, Getting to Nimble, was recently released. He also moderates the Technovation podcast series and speaks at conferences around the world. Follow him on Twitter @PeterAHigh.

690: Shanthi discusses the company’s immense growth and the transformation that arose as a result. Shanthi begins with what brought her to the company and what her purview entails as the company’s CIO. As a part of her role, she drives the employee experience and looks to improve it across areas like process automation and a consolidated and three-layered data strategy. Shanthi also reflects on her time at Cisco, the lessons she has brought with her to DocuSign, and how the role of the CIO has evolved over the years. Finally, she covers the state of women in technology, trends that excite her as she looks ahead, and the keys to her continued success in the field.

Also available on YouTube:

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This episode is sponsored by Cisco.

683: Ather Williams III; EVP & Head of Strategy, Digital, and Innovation at Wells Fargo; and Prakash Kota, SVP & Chief Information Officer of Autodesk, discuss the technology-led business model innovations at their respective companies. Prakash begins with the digital transformation he has led at Autodesk. Both executives then give their perspectives on identifying and operationalizing innovation opportunities and adopting an agile mindset to measure the value realized from these opportunities.

Also available on YouTube:

673: In this interview, Thomas Kurian, Chief Executive Officer of Google Cloud, discusses the future ahead for cloud technology. He begins with an assessment of where we as a society are currently in the evolution of cloud computing and how Google’s Cloud Platform differs from the rest of the players in the space. Thomas then describes Google’s ambitious mission of training 40 million people on cloud technology, why it’s important, and how Google plans on achieving it. Finally, Thomas looks ahead at the future of work and the role technology and collaboration tools will play in managing a hybrid workforce.

Also available on YouTube:

665: Prakash covers the topic of Autodesk’s transformation into a customer-centric organization with a focus on people and processes. Prakash provides an overview of Autodesk’s business, his purview as CIO, and what the migration towards customer-centricity has looked like. He describes the way his role as an IT leader and consumer of cloud services prepared him for the transformation at Autodesk as well as how his various roles at the company have given him a unique perspective in IT. Specifically, Prakash looks at the way IT has played a role in improving both the customer and employee experience, recruiting top talent, and providing growth opportunities for current talent at the company. Finally, Prakash looks at the trends in technology that his team is focusing on and what the keys to success were in his personal career path.

Also available on YouTube:

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This episode is sponsored by Zoho.

595: In this interview, Colleen Berube, Chief Information Officer and SVP of Operations at Zendesk, focuses on the customer and employee experiences. Colleen describes how tech, data, and process help to scale the business and provides insight into how she balances adding processes without adding unneeded bureaucracy. We discuss the role her team plays in enhancing the customer experience, how the customer and employee experiences are connected with one another, and how COVID has changed the way companies think about the overall idea of “experience.” Finally, Colleen shares her perspective on the state of women in technology leadership positions and trends in technology she looks forward to.

Also available on YouTube:

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This episode is sponsored by Zoho.

588: Ed Jennings, Chief Executive Officer of Quickbase, dials into the concept of citizen developers. Ed describes the nature of Quickbase’s business and how he defines citizen automation. He provides insight into how companies can train and empower citizen developers, how the pandemic acted as a catalyst for citizen automation with a renewed focus on resilience, and how citizen automation can unlock the full potential of systems, people, and teams. Finally, Ed also describes where citizen automation typically begins in enterprises, how citizen automation both competes and collaborates with traditional IT organizations and ecosystems, and how companies can begin their citizen development journey.

 

Also available on YouTube:

541: Sunny Gupta, the CEO of Apptio, has driven his company to become a market leader with significant scale. In this interview we discuss the Technology Business Management Council the company created and its strategic priorities, the four areas where technology business management plays a role today, and Sunny’s advice for those low on the transformation curve. We discuss why there is no separation between the business and IT anymore, how Apptio integrates with other platforms to create a central financial technology decision engine, and Apptio’s experience going public and then going private. Lastly, we discuss four acquisitions the company has made in recent times, some of the emerging technologies Sunny has his eye on, and a variety of other topics.

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This episode is sponsored by Zoho.

538: Atticus Tysen, CIO/CISO of Intuit, discusses the importance of aligning technology strategy with business strategy and how having a strategic framework facilitates organizational agility. We also discuss how Atticus balances innovation with security in his role as CIO and CISO, how technology creates new opportunities for the business, among other topics.

 

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