episode 631

Amir Arooni & Dean Del Vecchio on Scaling AI to Deliver New Customer Experiences

Our first guest is Amir Arooni, the Chief Information Officer of Discover Financial, a digital banking and payments company with revenues in 2020 of about $13 billion. Our second guest is Dean Del Vecchio, the Chief Information Officer and Chief of Operations at Guardian Life, an about $11 billion company offering a variety of financial products, insurance products, solutions that help individuals, employers, and other stakeholders in greater insurance and financial ecosystem. January 24, 2022

631: In this interview, Amir and Dean discuss scaling artificial intelligence as a method of delivering innovative customer experiences. Amir begins by talking about how AI/ML creates value at the highest level at Discover and what the team structure looks like when bringing these innovations to market. Dean talks about how AI is used along the customer journey at Guardian Life and provides a few use cases of how automation is improving business results. Both executives then share insight into how they are integrating cross-functional product teams with the operations of the company.

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This episode is sponsored by Splunk and Cisco.


The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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