Strategic Automation Across the Enterprise with KeyBank and TQL CIOs
Amy Brady is the CIO of KeyBank as I mentioned, a major bank based in Cleveland that earns an excess of $7 billion in annual revenue. She's been in her role for more than a decade, and her purview includes shared services for technology, operations, data servicing, cyber and physical security, as well as procurement. She's also on the boards of a variety of institutions, including Dupont and the Federal Reserve Bank of Cleveland. Ryan Kean is the CIO of Total Quality Logistics, TQL, the second largest freight brokerage firm in North America that earns nearly nine billion in dollars in annual revenue. TQL has 56 offices in 26 states. Ryan is based in the Cincinnati headquarters of the company and has been with it for two years. October 19, 2023812: Amy Brady, CIO at KeyBank, and Ryan Kean, CIO of Total Quality Logistics, join Peter High on the virtual stage at our September 2023 Metis Strategy Digital Symposium to speak about strategic automation across the enterprise. Both executives talk about the opportunities for automation within their enterprises, the impact generative AI has had on the organization, and how automation fits into the long-term strategy for the firm. They also discuss the talent component of the equation, how they train employees in the relevant skills, and how they communicate the value of automation in their respective teams. Finally, the panelists cover the best practices for adopting automation, sources of insight for professional education, and the trends in automation that they both have on their radars.
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The World Class IT principles in yellow were the focus of this interview
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