episode 678

Elevance Health (formerly Anthem) Global CIO Anil Bhatt on Empathetic Technology

Anil is the Global Chief Information Officer of Elevance Health (formerly Anthem Inc.), one of the largest health companies in the United States and serves more than 118 million people through a diverse portfolio of industry-leading medical, digital, pharmacy, behavioral, clinical, and complex care solutions. It is also an independent licensee of the Blue Cross Blue Shield Association. Anil has been with the company for a little over 14 years having served in a variety of roles including Vice President of Digital Technologies and Transformation and most recently CTO in addition to his current post as CIO. July 07, 2022

678: Anil discusses the remarkable work he has done over his tenure and the ascent of technology at the company. Anil covers the work he and his team are doing to humanize the solutions Elevance Health provides and make technology more empathetic as the pandemic has accelerated people’s willingness to engage with technology. He also talks about the way Elevance Health is leveraging artificial intelligence and how it is helping to bring about experience personalization across a variety of different constituents. Finally, Anil touches on how he structures and facilitates collaboration across the large team he leads, what trends in technology are on his radar for Elevance Health’s future, and what he sees were the keys to his career success.

This episode was recorded before Anthem, Inc. rebranded to Elevance Health on June 28, 2022.

Also available on YouTube:

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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