episode 641

Asurion CIO Casey Santos on Talent Recruitment and Retention During Hybrid Work

Casey is the Chief Information Officer of Asurion, a global provider of insurance, repair, replacement, installation, and 24/7 support for cell phones, laptops, and household appliances with roughly 30,000 employees worldwide and roughly 300 million customers. She took on her role nearly a year ago. Prior to her current role, Casey was a technology executive at AllianceBernstein, at General Atlantic, and at McKinsey where she was also a consultant for a time. February 28, 2022

641: Casey discusses how her team is driving customer experience and how it is rooted in the employee experience at the company. Casey begins with how she views her role as a technologist within a tech-centric organization like Asurion as well as how Asurion oftentimes lives its customer journey as customer zero. She covers the role technology plays in Asurion’s omnichannel approach, her experience onboarding remotely, and what the future of work looks like. Additionally, Casey gives her perspective on retaining talent during hybrid work, how she draws upon past experiences in her current role, and what the future holds for women in technology.

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This episode is sponsored by Zoho.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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