477: Yum! Brands Chief Digital and Technology Officer Clay Johnson discusses:
- An overview of Yum! Brands ecosystem
- Clay’s four key priorities around redefining the customer, team member, and employee experience
- How COVID has accelerated the company’s digital journey
- How the company delivers an excellent customer experience
- How the company has implemented customer feedback to deliver contactless payments
- The innovation lab at Yum! Brands
- Clay’s view on the future of the mobile workforce post-pandemic
- Clay’s take on the evolution of the CIO role
- How switching from a project to a product mindset can accelerate product development and delivery
- How agile thinking applies to operations
Among a variety of other topics.
This episode is sponsored by Zoho.
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