episode 477

Yum! Brands CDO & CTO Clay Johnson

Clay Johnson is the Chief Digital and Technology Officer of Yum! Brands, a quick serve restaurant conglomerate that earns roughly $5.5 billion in annual revenue. The company’s brands include KFC, Pizza Hut, Taco Bell, among others. In this role, Clay oversees the Company’s global technology strategy, partners with the brands to create best-in-class digital journeys, and leads cross-brand efforts to accelerate the Company’s digital commerce strategy. His team also fosters the use of data, analytics, and emerging technologies to enhance the customer and employee experience. Clay is also the chair of the Global Technology Leadership Team, and oversees Yum! Brands’ global technology risk management and IT shared services teams. Prior to joining Yum! Brands, Clay was EVP and Enterprise CIO for Walmart. August 17, 2020

477: Yum! Brands Chief Digital and Technology Officer Clay Johnson discusses:

  • An overview of Yum! Brands ecosystem
  • Clay’s four key priorities around redefining the customer, team member, and employee experience
  • How COVID has accelerated the company’s digital journey
  • How the company delivers an excellent customer experience
  • How the company has implemented customer feedback to deliver contactless payments
  • The innovation lab at Yum! Brands
  • Clay’s view on the future of the mobile workforce post-pandemic 
  • Clay’s take on the evolution of the CIO role
  • How switching from a project to a product mindset can accelerate product development and delivery
  • How agile thinking applies to operations

Among a variety of other topics.


This episode is sponsored by Zoho.

"A lot of people ask, "How do you define a product or how do you break it down?" The best way to do it is you look at the customer journey. You look at the customer journey, how they shop, how they come in and say, they want to order a pizza."

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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