episode 494

SYKES EVP & CIO Dave Pearson

Dave Pearson is the executive vice president and chief information officer of SYKES, a leading provider of multichannel demand generation and customer engagement services. In his role, Dave is responsible for all the infrastructure, networks, applications, and information security for the company on a global basis. Dave has been with the company in variety of roles for more than two decades. October 15, 2020

494: SYKES Executive Vice President and Chief Information Officer Dave Pearson discusses

  • An overview of SYKES, including its portfolio of capabilities, and the company’s partner network, and SYKES Digital. 
  • Dave’s purview as CIO
  • The OneTeam platform the company developed to support its work-at-home agents
  • Why the company has had a virtual structure for many of its employees since before the pandemic and the learnings from that. 
  • Dave’s take on the cloud and artificial intelligence

Among a variety of other topics.


This episode is sponsored by Zoho.


"Zoom is very powerful to be able to create those connections, but it does not replace the need for that social interaction, that face to face. We surveyed our employees and many of them want to retain some level of work at home post-COVID, very few of them want 100 percent work at home, they want a little bit of a mix."

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

We create actionable solutions. Want to know how?
IT Support by SADOSSecure, Fast Hosting for WordPress