Board Level CIO |

David Thompson, EVP, Global Operations and Technology, CIO of Western Union

October 31, 2016

This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read an article on David Thompson, along with articles by other technology executives, at

Among other topics, David discusses the following issues with Metis Strategy:

  • Approaches to safeguarding company data
  • Building partnerships to facilitate innovation
  • The role IT plays in enhancing customer experience and supporting the engineering team’s new technologies
  • Increasing significance of omnichannel experience in financial services
  • Real time risk assessment tools used to address changing regulations

David Thompson’s Biography

David is the Executive Vice President of Global Operations and Technology and the Chief Information Officer at The Western Union Company, a $5.5 billion revenue financial services and communications company that provides transactions services around the world. In his role, David oversees Western Union’s IT infrastructure that supports the company’s payment products and services in over 200 countries and territories. David is also the Independent Director of CoreSite, a leading data center provider. Prior to joining Western Union, David served as CIO in several companies, including Symantec Corporation, Oracle, and PeopleSoft, in addition to other roles.

David studied Computer Science at American University and Management and Operations at Marymount University.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

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