episode 757

Hyatt Hotels CIO Eben Hewitt on Human-Centered Tech and the Brilliant Basics

Eben Hewitt is the Chief Information Officer of Hyatt Hotels Corporation, a nearly $6 billion revenue hospitality company. He has held that role for a little less than a year, and during that time, Eben has driven IT to focus on what he refers to as the brilliant basics, including better reliability, scalability, and speed, while improving customer experience at the same time. Prior to his current role, Eben was the Chief Technology Officer of Sabre Hospitality, and before that was the Chief Technology Officer of Choice Hotels. He is also the author of the book Technology Strategy Patterns published by O'Reilly Media in 2018. April 10, 2023

757: In this episode, we dive into the concept of the “brilliant basics” with Eben Hewitt, CIO of Hyatt Hotels. Eben shares how he achieves reliability, scalability, speed, and transparency in IT at the company while also improving customer experience. We explore Eben’s experience in replacing Hyatt’s central reservation system, developing better communication throughout the organization, and rebuilding the company after the pandemic shook the hospitality industry.

Also available on YouTube:

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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