episode 822

The Future of the Digital Customer Experience with The Home Depot & DXC Technology CIOs

Fahim Siddiqui is the Executive Vice President and Chief Information Officer of The Home Depot, the largest home improvement retailer with annual sales exceeding $157 billion. In this role, he is responsible for all aspects of the company’s technology strategy, software development, cybersecurity and infrastructure. Prior to his role at The Home Depot, Fahim served as the Senior Vice President and CIO – eCommerce & digital at Staples, where he led software teams responsible for the digital transformation of the enterprise. Kristie Grinnell is the Senior Vice President and Chief Information Officer of DXC Technology, an information technology services and consulting company that earns in excess of $16 billion in annual revenue. Kristie's been in her role for roughly a year, and she's been driving a digital DXC strategy, one topic among several that I look forward to covering with her in this conversation. Prior to her current role, Kristie was the Chief Information Officer and Chief Supply Chain Officer of General Dynamics Information Technology. November 23, 2023

822: The last decade is referred to as the Age of the Customer due to the digital capabilities that have unlocked the customer experience and increased personalization. In this episode of Technovation, we feature a panel from our September Metis Strategy Digital Symposium where Fahim Siddiqui, CIO of the Home Depot, and Kristie Grinnell, CIO of DXC Technology, discuss the future of the digital customer experience with Metis Strategy Partner and East Coast Lead Alex Kraus. Throughout the session, these two executives share how technology has improved the value streams and end-to-end process behind the customer and employee experiences, how data has allowed them to measure the user experience and take corrective action, and how that same data is at the center of the relationship between the customer and the employee. Finally, these executives speak about the culture of learning they foster to stay ahead of trends, the office of AI that was set up to manage risk, and the role leadership plays in shepherding cultural change at the company.

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This episode is sponsored by Cisco’s Panoptica.

"In order to really understand and make that employee happy, we have to understand how they work." -Kristie Grinnell

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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