Beyond CIO |

Greg Carmichael, President and Chief Operating Officer of Fifth Third Bank

May 20, 2013
Among other topics, Greg discusses the following issues with Metis Strategy:
  • His experiences and career progression from CIO at GE and Emerson to CIO at Fifth-Third Bank, and his subsequent rise to COO and President of Fifth-Third
  • The  kinds of skills that are transferable across industries and how he was able to successfully move from being a CIO in the manufacturing industry to being a CIO in the financial services industry
  • How technology leaders can make themselves invaluable to their company, by always adding value and learning to solve business problems
  • The keys to, and benefits of, successfully moving from a role as a technology leader to a that of a business leader
  • Eye on Trends:  the opportunities presented by mobile and self-service technology, the benefits that arise from a ubiquitous, positive customer experience across these platforms, and the cost-savings due to the digitization of infrastructure

Greg Carmichael’s Biography

Greg is the President and Chief Operating Officer of Fifth Third Bank. He oversees the Bank’s four lines of business: Consumer Bank (Retail Banking, the Fifth Third Mortgage Company, Credit Card Group, and Consumer Finance), Commercial Banking, Business Banking, and Fifth Third Investment Advisors.  He also has leadership responsibility for Fifth Third Bank presidents in 18 markets, more than 1,300 banking centers and 100 Bank Mart® locations in 12 states.  Prior to his current roles, Greg served as the Chief Executive Officer of Fifth Third Bank (North Carolina), an Affiliate of Fifth Third Bancorp. He served as Chief Information Officer of Fifth Third Bancorp. from June 2003 to November 2006.

Prior to joining Fifth Third, Greg  served as Vice President and Chief Information Officer at Emerson Electric Co, and also spent time as an IT executive at General Electric.

Greg is a member of the finance and trust committees of the Bancorp.  He is on the board of directors of Vantiv Inc., the YMCA of Greater Cincinnati and the Marvin Lewis Community Fund.

Greg received a B.A. from the University of Dayton and an M.S. from Central Michigan University.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

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