episode 513

Signet Jewelers EVP & Global CIO Howard Melnick

Howard Melnick is the EVP & Global CIO of Signet Jewelers, the world's largest retailer of diamond jewelry with revenues exceeding $6 billion annually. Signet Jewelers owns and operates well-known brands such as Kay Jewelers, Zales, and Jared, among others. In this role, Howard is focused on driving business value through information technology, Signet Jewelers' analytics programs, and driving a customer-centric and digital-first mindset. Prior to joining Signet Jewelers, Howard was the Global CIO of Ralph Lauren Corporation. December 21, 2020

513: Signet Jewelers EVP & Global CIO Howard Melnick discusses

  • Why Howard joined Signet Jewelers
  • The company’s path to brilliance strategy, which has been focused on 1) customer-first, 2) omnichannel with a digital focus, and 3) building a culture of agility and efficiency
  • How COVID served as an accelerant for the company’s digital strategy
  • How IT has leveraged centers of excellence to achieve agility and efficiency at scale
  • Why measuring business value is the most important metric businesses should focus on
  • How the company uses analytics to help maximize return
  • How augmented reality allows customers to try on a ring from home
  • How the company enabled its jewelry consultants to keep working during the pandemic

Among a variety of other topics.

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This episode is sponsored by Sykes and SECURITI.ai.

"When we think of innovation, innovation, for us, is not just catch up. It is how do we leapfrog the competition, what can we do to really position us well?

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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