Chief Executive Officer | episode 560

How Former Best Buy CEO Hubert Joly Led a People-Driven Transformation

Hubert Joly is the former Chairman and Chief Executive Officer of Best Buy, and the author of The Heart of Business: Leadership Principles for the Next Era of Capitalism. Hubert served in that role from 2012 to 2019 and continued to serve as the executive chairman of the company through June of 2020. He has received recognition as one of the top-performing CEOs in the world, among other accolades. He was previously the Chief Executive Officer at Carlson Companies, and is currently a senior lecturer at Harvard Business School, and serves on the boards of Johnson & Johnson, Ralph Lauren, among other organizations. May 20, 2021

560: In this interview, Hubert Joly, former Chairman and Chief Executive Officer of Best Buy, discusses his personal philosophy on the goal of a business and why he viewed Best Buy as being more than just a technology retailer. Hubert goes on to share insight from his book such as how he identified weaknesses in Best Buy’s strategy and transformed the company to focus on collaboration with suppliers, alignment of interests of all stakeholders, and what he calls “human magic”.


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This episode is sponsored by Apptio.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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