episode 829

Salesforce’s Focus on Secure AI: CIO Juan Perez Talks Cybersecurity, Resilience, and His Top Priorities as a Tech Leader

Juan Perez is the Chief Information Officer of Salesforce, by some measures, the first software as a service (SaaS) company. Salesforce has been a leader in customer relationship management and beyond and earns more than $31 billion in annual revenue. Juan joined the company as CIO in April of 2022. In his role, he runs internal technology, but he's also customer zero for the company's products. He also acts as an advocate for other CIOs or the company's customers. He joined the company after more than 30 years at UPS, ending his tenure there as Chief Information and Engineering Officer. He's also on the board of The Hershey Company. Salesforce’s Focus on Secure AI: CIO Juan Perez Talks Cybersecurity, Resilience, and His Top Priorities as a Tech Leader December 18, 2023

829: As a technology leader within a tech company, an important advantage is acting as the first customer of its products to test them before offering them to customers. Salesforce, often cited as the first SaaS company, is no different. In this conversation, Juan Perez, CIO of Salesforce, shares his thoughts on serving peer CIOs in his role at the company and discusses the key priorities that have remained constant throughout his career. He delves into Salesforce’s mission in building technology to help customers succeed and highlights the potential applications of generative AI. In addition, he discusses the importance of maintaining technological modernity, cybersecurity, and people development. Juan also details his board responsibilities at The Hershey Company and shares valuable advice for aspiring board members. Finally, Juan reflects on his methods for championing diversity, equity, and inclusion at the firm, the critical leadership skills he learned at UPS, and the exciting trends in technology that have been on his roadmap for the future.

Also available on YouTube:

"In all these years as a CIO, I have maintained and carried a consistent five priorities with me... It always starts with cybersecurity, with security."

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

We create actionable solutions. Want to know how?