episode 788

Developing a 360-Degree View: Macy's CIO Laura Miller on Empowering Retail with Data and AI

Laura Miller is the Chief Information Officer of Macy's, a retailer that earns in excess of $25 billion in annual revenue. Laura has been in her role for more than two years and is responsible for enterprise data and analytics strategic direction for Macy's globally, as well as for strategy and execution of an organization-wide digital transformation. She is also a Director of the Board of EVO Payments and LGI Homes. Prior to her current role, Laura served as the Chief Information Officer of Intercontinental Hotels Group. July 27, 2023

788: Laura discusses the modernization efforts that she is helping to drive at the company. She provides insights on aligning IT with business objectives, the democratization of data, and the development of a comprehensive 360-degree view of the customer. Laura talks through the five pillars of growth as a part of Macy’s modernization and the company’s approach to personalized customer experiences which includes leveraging data and AI/ML. Finally, she reflects on her pathway to board membership, the keys to her career success, and the trends in technology that are on her radar.

Also available on YouTube:

"We have invested in our digital experience. Lots of investment in terms of making our e-commerce site more effective, more efficient, a better customer experience, easier transactions, better imagery, better searches, and we've partnered with the likes of Google to help with that."

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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