M.S. is the Joseph Handleman Professor of Information Systems and Innovation and Professor of Business Information Technology at the Ross School of Business of the University of Michigan. He is also the Faculty Director for India Initiatives at the Ross School of Business. He has co-authored the book “The New Age of Innovation: Driving Co-Created Value with Global Networks” co-authored by the late Professor C. K. Prahalad. The Economist and BusinessWeek magazine named this book as one of the Best Books on Innovation in 2008.
His research interest includes Business Innovation, Corporate IT Strategy, Business Value of IT investments, Metrics and Measures for Business Process and Software Quality, Productivity and Customer satisfaction. In January 2000, American Society for Quality (ASQ) selected him as one of the 21 voices of quality for the twenty first century. In 2004, he was selected as one of the top thinkers on Business Technology by Optimize Magazine based on their reader surveys. His articles have appeared in Harvard Business Review, The Wall Street Journal, Financial Times, Information Week, Sloan Management Review, among many others. M.S. consults to companies such as Ford Motor Company, NCR, IBM, and Nestle.
M.S. received his degrees in Mathematics and Computer Applications from the University of Delhi, India and Ph.D. in Information Systems from Carnegie Mellon University, where he was awarded the ICIS Best Dissertation Prize for his Doctoral Thesis on “Cost and Quality Considerations in Software Product Management”.