Mark Settle, Chief Information Officer of BMC Software

June 07, 2010

Among other topics, Mark discusses the following issues with Metis Strategy

  • The transition from being the buyer from IT vendors to leading the IT operations for an IT vendor
  • How BMC Software IT serves as a strategic partner with the business as Beta testers for product development, monitors of competition, enablers of R&D, and sales representatives with intimate experience using the company’s products
  • The focus on recruiting IT leadership who will be able to play the role of a strategic partner whose focus is not only on managing IT, but also on working collaboratively with the business and capable of being involved in sales
  • The green IT initiatives and achievements of BMC Software in energy savings and server utilization optimization
  • The need for understanding the most appropriate use of collaboration technologies relative to different organizational dynamics
  • The call to reassess very structured IT shops, whose traditionally rigid processes may be inhibiting agility


Mark Settle’s Biography

Mark is the chief information officer of BMC Software. In addition to running BMC Software’s IT department, Mark is a rare CIO who makes customer calls, as he helps many of the BMC Software’s customers (who in many cases are CIOs) understand how best to leverage BMC’s offering.

Prior to his time with BMC Software, Mark served as the CIO of four Fortune 300 companies: Corporate Express, Arrow Electronics, Visa International and Occidental Petroleum, making him one of the most seasoned CIOs in the United States. Mark has worked in a variety of industries including consumer products, high tech distribution, financial services and oil & gas. During the early stages of his career, he held P&L responsibilities as the Director of a systems integration business unit within Hughes Aircraft Company.

Mark’s formal education is in the Geological Sciences. He received his Bachelor’s and Master’s degrees from MIT and a PhD from Brown University. He is also former Air Force officer and NASA Program Scientist.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

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