Fortune 500 | episode 448

Innovating at Scale with Johnson Controls Chief Digital and Customer Officer

Mike Ellis is the Chief Customer and Digital Officer of Johnson Controls, a producer of Fire, HVAC, and Security equipment for buildings that has $31.5 billion in revenue. Through his dual role, Mike is responsible for shaping customer experience as well as driving the digital innovation that is the cornerstone of the business. Prior to joining Johnson Controls, Mike’s previous positions include Global Managing Director at Accenture Digital, CEO and Chairman at ForgeRock, and SVP and Global Vice President at SAP AG. April 13, 2020

448: Johnson Controls Chief Customer and Digital Officer Mike Ellis discusses his experience joining the company after the recent merger with Tyco, the digital agenda that drives innovation across Johnson Controls’ multiple businesses, and his role as Chief Customer and Digital Officer. We also discuss the importance of the different customer personas that he must be aware and attuned to, the importance of internal partnerships, and the capabilities that drive innovation in the business, specifically data-edge capabilities, smart edge, IoT, and AI and machine learning. We end with Mike’s outlook on the growing importance of AI and machine learning.

Among the topics we discuss are

  • An overview of Johnson Controls, the world’s largest intelligent buildings company, and how its growth strategy has evolved
  • Setting the digital agenda that drives innovation across the company’s multiple businesses.
  • His unique role as Chief Customer and Digital Officer.
  • The importance of the intersections between the customer and tenant experience and the capabilities that drive innovation in their business, specifically data-edge capabilities, smart edge, IoT, and AI and machine learning.
  • The importance of internal partnerships within the business in order to combine all aspects of technology in product development.
  • The growing importance of AI and machine learning.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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