Among other topics, Mike discusses the following issues with Metis Strategy

• How a recession presents opportunities to provoke more change with less resistance
• The need to reassess reengineered processes in order to constantly stay relevant
• How the path of CIO to CEO will continue to become a more popular trend
• The importance of balance between business acumen and IT prowess for IT personnel
• How including vendors and customers in the technology roadmap can help improve product development

Mike Kistner’s Biography

Mike is the chairman, president, and chief executive of Dallas-based Pegasus Solutions, a global leader in providing technology and services to hotels and travel distributors. Mike joined Pegasus as chief operating officer after his time at Best Western International, Inc., where he was chief information officer and senior vice president of distribution, responsible for worldwide systems development and management. Before joining Best Western, Mike was a senior vice president at Cendant Corp., where he implemented the largest-ever hotel technology rollout. Previously, Mike worked for Super 8 Motels where he was executive vice president of operations, heading IT, reservations, corporate travel, guest service, convention planning, corporate and franchise insurance and facilities management. He also was vice president for management information systems and reservations at HFS Inc.

Mike holds a bachelor of science degree in accounting and information systems from Northern State University, Aberdeen, S.D.; and a master of science degree in information systems from Colorado State University. He is the past chairman and current member of the e-commerce committee of the American Hotel & Lodging Association. From 2000 to 2005, he served as chairman of the Open Travel Alliance (OTA) and has been recognized as one of the leading CIOs in the hospitality industry.

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