Mike Nelson, Former SVP and Interim CIO at Sabre Holdings

February 20, 2009

Among other topics, Mike discusses the following issues with Metis Strategy

  • The process of outsourcing one of the world’s largest distribution systems
  • The major challenges of outsourcing, including a loss in flexibility
  • Overcoming the “us” vs. “them” mentality with outsourcers
  • Creating a solid post-outsourcing culture
  • The fundamental importance of senior executive support for outsourcing initiatives


Mike Nelson’s Biography

Most recently Mike worked as the head of his own consulting firm, consulting to a major financial services corporation to investigate and analyze sourcing alternatives for the company.

Prior to that, Mike served as the interim CIO for Sabre Holdings where he was responsible for managing Sabre’s outsourced services agreement with EDS and other 3rd party suppliers.

Prior to his time as interim CIO, Mike was Senior Vice President and General Manager for Sabre. In this role, Mike managed the company’s outsourced Information Technology functions, including infrastructure services, internal applications and selected airline applications.

Prior to that, Mike led Sabre’s Global Infrastructure organization, where he was responsible for providing integrated service delivery to Sabre and all of it’s outsourced clients through the design, engineering, installation, operations and systems management of Sabre networks, distributed systems, desktops and data centers worldwide.

Mike began his career with Information Systems Development, and later held IT positions with TransWorld Airlines, Republic Airlines and Bank of America.

He has also served on the Board of Directors for Societe Internationale de Telecommunications Aeronautiques (SITA) and served on the advisory boards of a number of companies including The Executive Customer Advisory Council for AT&T, Software Board of Advisors for BMC, Board of Advisors for Storage Technology Corporation, and was a member of Forrester’s CIO Oval Program.

Mike has completed executive development programs at the Darden Graduate School of Business at the University of Virginia and the Advanced Management Institute at the University of Tulsa.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

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