782: Mojgan covers the intersection of technology and operations within her purview and the alignment she drives between her team and the broader business. She emphasizes the importance of understanding the business and customer needs in order to drive technology strategy and highlights the company’s focus on creating great experiences for customers, modernizing technology infrastructure, leveraging data and analytics, and protecting the organization from cyber threats. Mojgan shares examples of how machine learning and AI are being used to enhance employee and customer experiences, the importance of diversity, equity, and inclusion in driving innovation and success within the organization, and creating a culture of digital fluency through employee training programs. Finally, Mojgan looks ahead at trends in technology that are on her radar and reflects on the keys to her career success.
Also available on YouTube: