Beyond CIO | episode 461

Insurtech with Travelers CTO/COO

Mojgan Lefebvre is EVP & the chief technology & operations officer of Travelers, one of the largest insurance companies in the United States with revenues exceeding $31 billion. In this role, Mojgan is responsible for everything technology, including customer-facing technology to operational technology. This includes end-to-end technology and encompasses data, analytics, and digital. Additionally, Mojgan is responsible for underwriting operations and insurance operations related to customer service and customer interactions. Prior to joining Travelers, Mojgan was the SVP & CIO of Global Risk Solutions at Liberty Mutual Insurance. June 15, 2020

In this episode, Mojgan discusses the company’s commitment to making innovation part of its DNA and the strategic pillars the company has put in place, which are focused on evolving the way the company works to drive integrated teams to push the blurring of lines between business and technology. First, the company leverages design thinking methodologies and always starts with the customer and works backward, and it has small multifunctional teams of technologists and business experts. Second, the company has developed a strategic architecture, driving modernization and simplification where appropriate. Lastly, but most importantly is talent, which the company considers its advantage multiplier.  Mojgan cites that Travelers drives new skill sets and engineering talent in a variety of ways. We also discuss Mojgan’s view on the future of women in technology, and the revolution she sees happening in that regard, how Mojgan looks at the company’s 160-year old history as a position of extreme strength, how Mojgan’s diverse career path has colored her experience at Travelers, and a variety of other topics.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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