episode 835

Optimizing the Digital Employee Experience with TransUnion CIO Munir Hafez and BNSF Railway CIO Muru Murugappan

Munir Hafez is the Chief Information Officer at TransUnion, a $3.7 billion company that has been in the business of enabling trust for over 50 years as a credit agency. Prior to his role at TransUnion, Munir served as CIO multiple times over at companies such as Luminar Technologies and Aptiv. Muru Murugappan is the Chief Information Officer at BNSF Railway, the operator of one of the largest freight railroad networks in North America, with 32,500 miles of rail across the west two-thirds of the US, and revenues in excess of $20 billion. Prior to joining BNSF, Muru served in a variety of roles at Sony Electronics ending his tenure there as the Vice President of Information Technology. January 08, 2024

835: No matter what the latest technology is that’s available to IT organizations, the need for talent and a seamless digital employee experience is a constant for organizations to compete in the digital age. This episode of Technovation features a panel from our December 2023 Metis Strategy Digital Symposium where Munir Hafez, CIO of TransUnion, and Muru Murugappan, CIO of BNSF Railway, spoke with Metis Strategy’s Steven Norton on optimizing the digital employee experience. Muru shares insights from the company’s digital transformation and how it has impacted the employee experience, speaks to the impact AI has had on improving safety for employees, and explains how AI tools have increased internal productivity for the organization. Munir makes the case for the digital experience citing the importance of that experience being “human-centric” and details the way he has optimized the developer experience balancing efficiency with security. Finally, both panelists provide their strongest piece of advice for other executives looking to drive a digital employee experience transformation at their enterprise.

Also available on YouTube:

"The importance of digital experience is that almost 50% of our employees are millennials and Gen Z." - Muru Murugappan

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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