729: Nancy discusses the strategic importance of operations within the CIO role and how that part of her purview overlaps with technology. She also talks about the company’s data strategy, its criticality within operations, and using it to improve the customer experience. Nancy covers the way she organizes her team, creates a culture of innovation, and leverages technology to alleviate supply chain issues that companies across industries face. Finally, she reflects on her career success, describes her pathway to board membership, and looks ahead to trends in technology that she is excited about.
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This episode is sponsored by Adyen.