Board Level CIO | episode 433

Xerox CTO Naresh Shanker

Naresh Shanker is the SVP & CTO of Xerox, a provider of print and digital document technology among other solutions with revenues exceeding $10 billion. As CTO, Naresh leads the company’s digital transformation, and he has responsibility for research and product development, which includes supporting the company’s product portfolio with PARC from its ideation to commercialization phases. Naresh originally joined Xerox as the CDO, he has over 25 years of experience in the IT industry, and he held the CIO post at Palm, Inc and HP before joining Xerox. February 03, 2020

433: Xerox’s CTO Naresh Shanker discusses the three key elements of a successful digital transformation. Naresh cites bold leadership that has grit as the most exciting ingredient for transformation. Second, he describes the importance of culture in preparing for the future. As the pace of change accelerates, he notes that it is critical to bridge the established culture that sustains companies at scale with the next-generation culture that has the mental muscle of a startup. Lastly, he discusses the need for a team that is passionate, driven, energized, and exceedingly mission-focused. We also discuss the outside-in and inside-out approach Xerox is using to make its digital transformation, how Xerox uses AI and IoT, Naresh’s experience as a board-level CIO, among other topics. 


The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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