episode 429

Bonus: Merits of Blockchain in the Enterprise

In this bonus episode, you will hear a live recording of the blockchain panel discussion from the 2019 Metis Strategy Summit, a conference we held last year in Dallas. The panel is moderated by Steven Norton, Metis Strategy’s Co-Head of Executive Networks, Research, and Media, and features Neal Sample and Ed McLaughlin. Neal Sample is the former Chief Operating Officer of Express Scripts, a Fortune 25 company with over $100 billion in revenue before being acquired by Cigna in December 2018. As COO, Neal led all facets of operations for the company, including information technology, pharmacies, call centers, and client services. Prior to joining Express Scripts, Neal was the Group President of Enterprise Growth at American Express. Neal has since joined Northwestern Mutual as Chief Information Officer. Ed McLaughlin is the President of Operations and Technology of Mastercard, a Fortune 500 company with revenues close to $15 billion. In this role, Ed oversees all of Mastercard’s technology functions, including information security and technology operations, the global network, and processing platforms. Before joining Mastercard, Ed was the Group Vice President of Product and Strategy at Metavante. January 15, 2020

In this episode, former Express Scripts COO Neal Sample and Mastercard President of Operations and Technology Ed McLaughlin offer a point/counterpoint on blockchain. Neal argues that there is no use case for which blockchain is an optimal solution, and that no matter the problem an enterprise is trying to solve, a better technology likely already exists. In many cases, he says, executives often look to blockchain because of the hype more than anything. Ed agrees that enthusiasm runs amok when people use blockchain to get funded or just to use it. However, Ed considers himself a highly skeptical and jaded enthusiast, and argues that blockchain can be useful, especially when dealing with trust across enterprise boundaries.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

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