504: Allstate CTO Chris Gates & Tenet Healthcare CIO Paola Arbour discuss
- How Allstate matured its approach to AI
- How the company introduced voice technology and machine learning in its claims process
- How Paola and Tenant Healthcare view technology’s role in healthcare
- How the company engages external partners to help it think differently about the speed at which it makes decisions
Among a variety of other topics.
This episode is sponsored by Zoho and Sykes
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"What we saw was our first or second attempt at AI was interesting, but we were doing AI for the sake of AI. We did not actually have the opportunity to capture the outputs that we wanted or the impacts we needed to have for our customers."