episode 651

Inspire Brands CIO Raghu Sagi on Using Digital to Enhance the Dine-In Customer Experience

Raghu Sagi is the Chief Information Officer of Inspire Brands, a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco, and Sonic Drive-In restaurants worldwide with system sales of roughly $30 billion annually. In his role, he oversees all business and technical aspects of Inspire Brands Technology Shared Services, including customer-facing digital, data, restaurant technology, enterprise architecture, enterprise applications, infrastructure, and security. He's been in his current role for roughly three years. Prior to his current role, he was the Senior Vice President and Chief Engineering Officer of Sephora. April 04, 2022

651: Raghu covers the way he is using digital to enhance the customer experience of the dine-in restaurants in the company’s portfolio of brands. Raghu discusses to what degree his team creates unique solutions across its brands and when these solutions become commonly adopted across all brands under the company’s umbrella as well as how franchisees play a role in the adoption of these solutions. He also talks about the recruiting practices the company follows to hire the right talent during its significant digital transformation, why he thinks of himself as a business leader first and technologist second, and how he inspires his team to think of themselves as both customers and colleagues. Finally, Raghu gives his perspective on tech trends that are on his radar and how he leverages these trends to innovate at the company.

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This episode is sponsored by Splunk and Cisco.


The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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