episode 814

Data and AI Strategy as an Enterprise Change Agent with Intuit and Western Digital CIOs

Rajan Kumar is the Chief Information Officer of Intuit, a nearly $14 billion revenue financial software company. Rajan has been in his current role since August of 2021, and with the company for seven years. Prior to Intuit, Rajan served in Corporate Business Applications at Yahoo for nearly a decade. Sesh Tirumala is the Chief Information Officer of Western Digital, a $12 billion revenue data storage solutions company. Sesh has been in his current role for just around 6 months. Prior to Western Digital, Sesh served as Chief Information Officer of PagerDuty and VP of IT for Cisco. October 26, 2023

814: Rajan and Sesh joined us on a panel at our most recent Metis Strategy Digital Symposium to discuss the topic of data and AI strategy as enterprise change agents. Rajan shares insights about Intuit’s AI platform, how it drives new customer experiences, and its use in running and scaling business operations within the company. Sesh describes the main components of Western Digital’s AI strategy, his perspective on the change management part of the equation, and the importance of risk management and data governance. Finally, both executives talk about how they approach the adoption of AI and the most critical elements to keep in mind throughout the implementation process.

Also available on YouTube:

"We realized early on that accelerating the AI/ML development is going to be the key to providing this [personalized] experience." - Rajan Kumar, CIO of Intuit

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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