Richard Nolan, William Barclay Harding Professor Emeritus of Management of Technology at Harvard Business School, Philip M. Condit Endowed Chair in Business Administration at the University of Washington's School of Business

March 12, 2009

In this interview, Richard Nolan discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The three main eras of IT: DP, Micro, and Network
  • The emergence of digital natives
  • Realizing the vision of IT infrastructure becoming a universally available commodity
  • How IT is indispensable for product driven innovation
  • The necessity for new CIOs to understand the competitive strategy of their organization, the industry, their company’s culture, and the company’s ability to change

Richard Nolan’s Biography

Richard (Dick) Nolan serves as the Philip M. Condit endowed Chair in Business Administration at the University of Washington’s School of Business, where he is evolving a set of workable management principles for the information economy. Prior to joining the UW faculty, Dr. Nolan was the William Barclay Harding Professor of Management of Technology at Harvard Business School.

Nolan’s previous experience includes several roles within Boeing’s commercial airplanes and defense operations as an applied mathematician and financial systems manager, before becoming a systems analyst for the Department of Defense.

A founder and chairman of consulting firm Nolan, Norton & Co. (acquired by KPMG), he contributed a great deal to the thinking on the role of IT (Information Technology) in transforming organizations and markets.

His 1995 Harvard Business School press book Creative Destruction: A Six-Stage Process for Transforming the Organization (with David C. Croson) heralded many of the organizational issues of the Internet age and sold over 15,000 copies in six languages.

Nolan earned his B.A. from the University of Washington in Production and Operations Research in 1962, and his M.B.A and Ph.D. in Operations Research in 1963 and 1966, respectively.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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