In this interview, Richard Nolan discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include
Richard (Dick) Nolan serves as the Philip M. Condit endowed Chair in Business Administration at the University of Washington’s School of Business, where he is evolving a set of workable management principles for the information economy. Prior to joining the UW faculty, Dr. Nolan was the William Barclay Harding Professor of Management of Technology at Harvard Business School.
Nolan’s previous experience includes several roles within Boeing’s commercial airplanes and defense operations as an applied mathematician and financial systems manager, before becoming a systems analyst for the Department of Defense.
A founder and chairman of consulting firm Nolan, Norton & Co. (acquired by KPMG), he contributed a great deal to the thinking on the role of IT (Information Technology) in transforming organizations and markets.
His 1995 Harvard Business School press book Creative Destruction: A Six-Stage Process for Transforming the Organization (with David C. Croson) heralded many of the organizational issues of the Internet age and sold over 15,000 copies in six languages.
Nolan earned his B.A. from the University of Washington in Production and Operations Research in 1962, and his M.B.A and Ph.D. in Operations Research in 1963 and 1966, respectively.