Fortune 100 | episode 558

CIOs of Comcast and Cox Enterprises Rethinking the Employee Experience

Rick is the Executive Vice President and Chief Information Officer of Comcast, a Fortune 50 telecommunications giant with revenues exceeding $108 billion annually. As CIO, Rick is responsible for building and managing the technology that supports the end-to-end customer experience for both residential customers and business customers. Before joining Comcast, he was the Senior Vice President of Product and Technology at RCN. Richard is the Chief Information Officer of Cox Enterprises, a privately held, family-owned $21 billion conglomerate. As CIO, Richard is responsible for overseeing IT across the enterprise, including strategy and standards, as well as providing guidance to business unit leaders on opportunities around data analytics, business intelligence, infrastructure, security, and more. In 2018, Richard spent time as the Chief Operating Officer for the City of Atlanta as an executive on loan. May 13, 2021

558: In this interview, Richard Cox, Chief Information Officer of Cox Enterprises, and Rick Rioboli, Chief Information Officer of Comcast, discuss how both executives are rethinking the employee experience for a new world of work. Rick shares his view on the future of work and why he thinks Comcast will work in a hybrid model once the pandemic is over, the cultural differences Rick has noticed between product development teams and IT teams, and how Rick went after the culture in IT when he joined Comcast and sought to transform the way the function worked. We also discuss how Richard defines leadership, why Cox Enterprises is putting cybersecurity at the top of mind for all of its employees, not just those in IT, among a variety of other topics.


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This episode is sponsored by Apptio.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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