Fortune 100 | episode 414

Comcast CIO Rick Rioboli

Rick Rioboli is the Chief Information Officer of Comcast, a Fortune 50 telecommunications giant with revenues exceeding $94 billion annually. As CIO, Rick is responsible for building and managing the technology that supports the end-to-end customer experience for both residential customers and business customers. Rick brings a deep level of product experience to the role as he held product responsibilities prior to being elevated to CIO, and before joining Comcast, he was the Senior Vice President of Product and Technology at RCN.P October 07, 2019

414: Comcast CIO Rick Rioboli details Comcast’s heavy focus on the customer experience and the unique focus of Comcast’s digital transformation. In addition to digital sales and e-commerce, the main emphasis of Comcast’s digital transformation is on self-service from a service and support standpoint, which involves enabling digital interactions and providing customers with a frictionless experience. We also discuss Comcast’s use of artificial intelligence, how the IT team partners with the rest of the business, an overview of the new Comcast Technology Center, among other topics.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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