episode 638

Voya Financial CIO Santhosh Keshavan on Growth Through Simplification

Santhosh Keshavan is the Executive Vice President and Chief Information Officer of Voya Financial, a company that helps Americans plan, invest, and protect their savings to get ready to retire better. The company earns nearly $8 billion in annual revenue. Santhosh has been CIO for nearly four and a half years and is responsible for Voya's technology systems, data and digital organization, information security, and infrastructure. He also serves on Voya's executive committee. Prior to joining Voya, Santhosh held the position of EVP and CIO for Regions Bank from 2010 to 2017. February 17, 2022

638: In this interview, Santhosh Keshavan, EVP and Chief Information Officer of Voya Financial, focuses on growth through innovation and simplification to create efficiencies to deliver a better experience for Voya’s customers. Santhosh discusses the role digital plays in interactions with customers and how it has evolved over the last few years. He also talks about efforts at the company to simplify tech and digital as a source of growth and shifting the mindset at Voya to focus on both simplification and innovation. Santhosh goes over the role of data at Voya, other areas of innovation that his team is looking at, and creative ways he has identified and recruited talent during a time of high attrition. Finally, Santhosh gives a couple of tech trends that have been on his radar as he continues to grow the company.

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This episode is sponsored by Cisco.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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