Fortune 100 |

Tom Murphy, Senior Vice President and Chief Information Officer of AmerisourceBergen

February 13, 2012
Among other topics, Tom discusses the following issues with Metis Strategy:
  • The lessons learned from AmerisourceBergen’s business transformation through the world’s broadest SAP implementation about creating an integrated, communicative, and collaborative environment between IT and business partners
  • As technology becomes more intellectually accessible to business partners, the need to be ahead of the consumerization of IT curve in order for IT to remain relevant
  • The new skills IT teams should recruit and nurture, including the “emotional quotient”, the ability to build trust and communicate, the aptitude for integration as building in-house declines, and strength in sourcing, governance, and vendor management
  • AmerisourceBergen’s near-term priorities around rolling out their customer online ordering enhancements, new enhancements to SAP around reporting, bring your own device, and stabilizing their “Integrated Business Services” team that leads the SAP-enabled business transformation
  • Eye on the trends: The relief brought on by “bring your own device” to get IT out of the device game, cloud computing, and how “gamification” can be used to apply gaming concepts into the work environment in order to improve adoption and use of new technology


Tom Murphy’s Biography

Tom is the Senior Vice President & Chief Information Officer for AmerisourceBergen, an $80 billion pharmaceutical services provider.  In May 2008 he was assigned the additional responsibility for leading the company’s SAP-enabled Business Transformation (BT) program.

Prior to his time at AmerisourceBergen, Tom was the CIO of Royal Caribbean Cruises, the CIO of Bristol Hotels & Resorts, as well as having had IT leadership positions at Cendant Corporation, Omni Hotels, Interstate Hotels, and at Marriott Corporation.

Tom has received many accolades including being named a Top 10 Breakthrough Leader at the Global CIO Executive Summit in 2011, as well as being elected to the CIO Magazine Hall of Fame in 2010.

Tom has an BA in English from the University of Richmond.


The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

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